Job Description

Are you ready to step into the heart of luxury hospitality? Firmdale Hotels invites you to join our esteemed team at the Knightsbridge Hotel. Renowned for our distinct style and unparalleled service, we are seeking a dedicated Floor Housekeeper to maintain the impeccable standards that define our brand.


In this role, you will collaborate closely with our Deputy Head Housekeeper and Head Housekeeper to lead a dynamic team, ensuring our hotel gleams with perfection. Your daily tasks will involve supervising operations, managing shifts, and upholding the exceptional standards that set us apart.

Responsibilities:

Lead and motivate a team of housekeeping staff to deliver outstanding cleanliness and guest satisfaction. Coordinate with department heads to ensure efficient workflow and communication. Conduct regular inspections to maintain our high standards of cleanliness and presentation. Assist in training new team members and maintaining a positive work environment. Respond promptly to guest requests and concerns, striving to exceed their expectations at every opportunity.

What you Need:

A passion for delivering exceptional customer service that goes above and beyond. Impeccable attention to detail, ensuring every corner of our hotel reflects our commitment to excellence. Strong organisational and communication skills, essential for coordinating tasks and maintaining a cohesive team. Ability to thrive in a fast-paced environment, remaining calm and focused under pressure. A collaborative spirit, dedicated to working harmoniously within a team to achieve collective success.

What We Offer:

Competitive hourly rate of 17.00 to 19.00, inclusive of service charge. Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.


We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Times Best Places to Work 2024 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year - Helle Jensen - Cateys 2024 Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024 Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world Whitby Hotel, Crosby Street and Warren Street - Michelin keys The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London. Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/


At Firmdale Hotels, we take pride in our commitment to excellence and our dedication to creating unforgettable experiences for our guests. If you are ready to embark on a rewarding journey with a team that values passion, innovation, and excellence, we invite you to apply for the role.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.


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