Job Description

Are you ready to elevate your career in hospitality? Firmdale Hotels invites passionate individuals to join our team at Dorset Square Hotel, where excellence is not just a standard, but a way of life.


As a Floor Housekeeper, you will play a pivotal role in maintaining the impeccable standards that define our uniquely styled hotel. Working alongside the Deputy Head Housekeeper and the Head Housekeeper, you will lead our dedicated team in ensuring every corner of our establishment reflects the utmost cleanliness and attention to detail.

Responsibilities:

Collaborate with the Deputy Head Housekeeper and Head Housekeeper to oversee the daily operations of the housekeeping team. Lead by example, maintaining high standards of cleanliness and organisation throughout the hotel. Supervise and motivate team members, ensuring they understand their responsibilities and perform them efficiently. Conduct regular inspections to guarantee all guest rooms, public areas, and back-of-house spaces meet Firmdale's exacting standards. Address any issues or concerns promptly, providing solutions to uphold the quality of our services. Foster a culture of teamwork and excellence, promoting a positive work environment where every team member feels valued and supported.

What You Need:

Ability to thrive in a fast-paced environment and remain composed under pressure. Impeccable attention to detail, ensuring every task is completed to perfection. A genuine passion for delivering exceptional customer service, exceeding expectations at every opportunity. Strong organisational and communication skills, essential for coordinating with team members and other departments. A collaborative mind-set, with the ability to work effectively as part of a team towards shared goals.

What We Offer:

Competitive hourly rate of 17.00 to 19.00, inclusive of service charge. Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.


We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Times Best Places to Work 2024 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year - Helle Jensen - Cateys 2024 Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024 Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world Whitby Hotel, Crosby Street and Warren Street - Michelin keys The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London. Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/


Join us at Firmdale Hotels, where your passion for hospitality will thrive, and your career aspirations will flourish. Apply now to become a valued member of our dynamic team!


In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.



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