Job Description

Fluent Dutch

Customer Support Agent

(

Remote

Temp

)

ADVERT CLOSES Friday 7th November 2025





We have a fantastic opportunity to join our business as a Dutch Speaking Customer Service Agent to support our increased workload over the Christmas Period for our retail client. Contracts are expected to last approximately 2 months (November-early January).





Training begins WC Monday 10th November and lasts approximately two weeks. You'll also need to be available to receive your equipment and you will attend a HR induction and Health & Safety call to welcome you to the team!





Contracted hours will be 40 hours per week, regular shift patterns will be 8am-4:30pm, but flexibility could be needed to cover weekends and evenings during the festive period.



Christmas Day (25 Dec) and New Year's Day (1 Jan) are non-working days. Other UK public holidays may be worked, with time off available through annual leave.

What will I be doing?

You will be handling calls, emails & chats supporting customers with their orders. Striving for 'first contact resolution' where possible:


Responding to all enquiries in a professional, courteous, and friendly manner. Build rapport with the customer to provide an excellent customer service experience. Maintaining customer information and records in line with the DPA and our internal information Management Security processes. Liaising with back-office departments and the client to achieve a positive outcome and experience for every customer. Any other duties in line with business requirements.

What will I get?

A competitive hourly rate of 13.21 per hour. All the kit, training and support to work successfully at home. Support and training from our experienced global team.

What do you need?

While experience in a customer support or retail role is an advantage, we're keen to hear from you if you feel you meet the below criteria:


Proven ability to understand and interpret written documents in Dutch (minimum B2 level). Friendly and clear communicator, especially over the phone. Comfortable using computers and technology. Able to work well in a team and independently in a fast-paced environment. Calm and accurate under pressure. Professional and respectful when speaking with customers. Flexible, adaptable, and open to learning. Motivated by helping others and making a difference. Willing to work towards targets.

About the company

The DDC Group is a renowned leader in data, business process outsourcing, and technology solutions, providing clients across industries - including banking and finance, energy and utilities, healthcare, insurance, shipping and logistics, life sciences, public sector, and travel, among others.





With 35 years of experience, The DDC Group is committed to driving business outcomes through technology, innovation, efficiency, and dedication to client success.





If this sounds like the right career move for you, click apply to be our Fluent Dutch Customer Support Agent.





If you have any questions, please email uk.recruitment@theddcgroup.com or call 01909492858.