Job Description

Salary:

12.40.12.50 + service charge + live in accommodation available

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Location:

The Bull, Watton-at-Stone

Reports to:

FOH Supervisor

Business Type:

Family-led country pub with sister site (The White Horse, Hertingfordbury)

About Us

The Bull is a well-loved village pub located in the heart of Watton-at-Stone, proudly operated by the current family owners for the past 14 years. With a loyal local following and a reputation for serving high-quality fresh food, we are committed to excellent service and a warm, community-focused atmosphere. Our sister pub, The White Horse in Hertingfordbury, is also overseen by our Executive Chef, who leads both kitchens with a passion for seasonal, freshly prepared dishes.

Job Summary

The Front of House Supervisor plays a vital role in ensuring a seamless and exceptional dining experience for our guests. This position involves supporting the general manager overseeing the daily operations of the front of house, managing staff, and ensuring high standards of hospitality and service. The ideal candidate will possess strong leadership skills and a passion for the culinary arts, with experience in both restaurant and hospitality settings.

Responsibilities

Supervise and coordinate the activities of front of house staff, ensuring efficient service delivery. Train and mentor team members in food preparation, cooking techniques, and customer service excellence. Maintain high standards of food safety and hygiene in accordance with health regulations. Manage reservations and seating arrangements to optimise guest flow. Handle guest inquiries, complaints, and feedback professionally to enhance customer satisfaction. Collaborate with the kitchen team to ensure timely food production and presentation. Assist in overseeing barista operations, ensuring quality beverage preparation. Conduct regular performance evaluations for team members to foster development and growth.

Skills

Proven supervising experience in a restaurant or hospitality environment. Strong team management skills with the ability to lead by example. Culinary experience with knowledge of food preparation and production techniques. Familiarity with food safety regulations and best practices. Excellent communication skills, both verbal and written, to interact effectively with guests and staff. Previous experience in serving roles within a restaurant or hotel setting is highly desirable. Leadership qualities that inspire teamwork and foster a positive work atmosphere. Barista experience is an advantage but not essential. Join our dynamic team as a Front of House Supervisor where your expertise will contribute to creating memorable dining experiences for our guests!
Job Type: Full-time

Pay: 12.40-12.50 per hour

Expected hours: 30 - 40 per week

Work Location: In person