Hours: Various contracts available - Both 20-25 hour and zero hour contracts available
Availability: Open for discussion. Depending on contract, flexibility to work daytime, evenings and/ or weekends as required by the organisation.
Responsible to: FOH & Programming Team Leader
Holidays: 38 days per annum (pro rata)
About CentreStage
CentreStage is a dynamic, inclusive, and exciting arts and wellbeing charity in the heart of Kilmarnock, residing in the regenerated Kilmarnock Academy building after undertaking Scotland's largest Community-led Asset Transfer in 2018.
Our vision as a charity is to build an energetic and inclusive community with wellbeing and the arts at its heart. A place where everyone, regardless of their age or background, is supported and empowered to fulfil their potential. Our model is underpinned by our core values of Hope, Inclusion, Aspiration and Joy.
CentreStage is for everyone, of any age and from any background. We offer free opportunities for disadvantaged children and young people, care experienced people, people with Additional Learning Needs, older adults, people with dementia and anyone who wants to experience the arts and improve their wellbeing in a place where they feel safe, valued, and included. Through providing access to the arts for all, people of all circumstances are experiencing improved mental health, reduced isolation and improved life opportunities.
The Role
To work in the FOH Department and alongside the wider CentreStage Team. This includes going above and beyond in delivering customer experiences and opportunities, supporting the smooth running of the organisation, and running inhouse and external events across the site. In your experience, you will have a reputation for being highly organised and dependable, and having an ability to communicate effectively across the breadth of the organisation.
CentreStage is a fast-paced organisation and as such your ability to respond to and organise competing priorities and demands will be an asset in providing the best experience possible. As a first point of contact for many of our visitors, having an energetic and outgoing personality to connect with all levels of our community is vital.
Duties and responsibilities
Is multiskilled and flexible to work in all areas of the Welcome Desk, FOH, admin support and events delivery.
Create a real focus on customer experience and investing time in developing customer relationships to drive this.
Is relentlessly positive and friendly.
Develop a strong understanding of events, activities, and hires across the venue in order support the smooth day-to-day operation and answer customer enquiries quickly and effectively.
Has proficient IT skills and can work in a systematic approach across various booking systems and subscriptions.
Is thorough and works with great attention to detail.
To work cooperatively with the Sales & Events Department and wider CentreStage Team, ensuring the smooth running of the department through open communication.
To understand, sell, and promote the various outputs of CentreStage across classes, shows, performances, and events.
Support delivery of wider entertainment programme and events across the Cafe/Bar, Gathering and Circle Lounge.
Deliver a high-class front-of-house service by greeting guests, scanning tickets, escorting guests to seats, selling merchandise, and providing support to guests with specific needs such as individuals with mobility issues or other disabilities.
Can identify customer service problems before they arise and address them appropriately when suitable.
Understand and organise our existing resources and materials and develop opportunities to put it to use.
Be responsible for the presentation and cleanliness of front facing parts of the venue, ensuring CentreStage maintains a high-quality, welcoming, environment.
Person Specification
Essential
Experience of working in a Front of House, Event, Reception, and/ or Community environment.
Excellent communication and teamwork skills across a wide demographic of age, stage, and ability.
Ability to contribute to a wide range of events and activities across the site.
Desirable
Qualification(s) in Events Management, Admin, or similar
Knowledge of events programming and planning processes.
CentreStage is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees, workers, and volunteers to share this commitment.
CentreStage is an Equal Opportunities Employer and a Registered Charity. We promote equality, diversity and inclusion in our workplace and actively encourage applicants from all backgrounds to apply for vacancies, including ethnically diverse and disabled candidates, who are currently under-represented in our workforce.
To apply please send your CV & covering letter to jobs@centrestagemt.org.uk
Closing date
: Friday 6th February 4pm. Interviews will be held at CentreStage and may be held before the closing date.
Job Types: Part-time, Zero hours contract
Pay: 12.60 per hour
Ability to commute/relocate:
Kilmarnock KA1: reliably commute or plan to relocate before starting work (required)
Experience:
Front of House/ Events: 1 year (preferred)
Front desk: 1 year (preferred)
Work Location: In person
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