Job Description

Are you passionate about food, detail-driven, and ready to support a dynamic pub and hotel estate?


We are looking for a proactive and enthusiastic Food Administrator to join our vibrant Food Team. In this pivotal role, you will support our managed pubs and hotels by keeping our online systems running smoothly, enhancing our food offerings, and helping deliver a consistent, top-tier experience for every guest.


If you thrive in a fast-paced environment, love working with food data and systems, and want to be part of a team that's shaping the future of pub dining, this is your perfect next step.

What's in it for you?

Competitive salary Company laptop and mobile phone (and any other equipment) to assist with the proper performance of your duties 25% discount on food at Shepherd Neame Managed Houses 25% discount on overnight Managed House Hotel bookings Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham Sheps Hut discounts and special offers hub on 100s of high street shops and services to help your monthly pay go even further Financial wellbeing app and early wage withdrawal scheme Company Pension plan Share Incentive Plan Access to a Mental Wellbeing Platform 25 days holiday (+ bank holidays) Working Hours: Full-time, 37.5 hours per week. 08:30 - 17:00, Monday to Friday with 1 hour lunch (unpaid).

Duties & Responsibilities:

Assist in developing and formatting menu templates for food, drink and functions across our Managed Pubs estate, coordinating the internal approval process Support the planning, scheduling and maintenance of all menu cycles Coordinate food team orders and processing of invoices for food tastings and cook-offs Support the onboarding of new food suppliers and ensure all relevant data is accurately recorded in our food development systems, including Starchef & Tenkites Maintain up-to-date supplier records and assist with the preparation and tracking of compliance documentation Build and maintain effective, honest relationships with internal team members and external partners to support smooth collaboration Ensure clear, timely communication across departments, including Retail, Chefs and General Managers to support operational efficiency Share the latest recipes and allergen information with Chefs and General Managers Coordinate training sessions and ensure all team members have access to current food safety, allergen and recipe documentation Provide full administrative support to the Food Team, including meeting scheduling and document management Draft and distribute a weekly newsletter by collecting key updates and data from the Food Team, ensuring relevant and timely information is shared with all pubs Undertake any additional tasks and responsibilities as directed to support pub food operations

The ideal candidate:

Excellent IT skills, proficient in all Microsoft Office Suite, InDesign & Adobe Creative Suite Enthusiasm and a flair for creativity, paired with a passion for design, data integrity and accurate end-user capture Understanding of recipe creation & food allergens is preferred but not essential Exceptional verbal and written communication skills to deliver great customer service skills o Strong organisation skills with the ability to prioritise and meet deadlines Previous experience in an administrative role A collaborative team player that will support their colleagues Experience of SAP is desirable, not essential Proficient in Star Chef Ten Kites, mail chimp, menu development and design is desirable


Shepherd Neame may be Britain's oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills:

Working Together Pride and Passion Authenticity Sheps Spirit

Who are we?

Britain's oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.





Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.