Job Description

Brand

Holiday Inn

Contract

Zero hour contract

Reports to

Restaurant & Bar Manager

What you'll be doing

As Food & Beverage Team Member, you will be working within both Open Lobby and Banqueting areas of the hotel. Within Open Lobby, you will be providing exceptional service to our guests in all areas, ensuring the highest levels of service and engagement are met. You are here to make guests smile with your personality, professionality and passion to exceed.

The role can involve unsociable hours but the rewards of seeing guests happy and working with our team will be what inspires you to do this role.

Who You'll Be working for

Holiday Inn Liverpool City Centre is located in the heart of Liverpool with access to all areas of the city only a short walk away, whether it is Music, Bars, Restaurants or Museums and Culture, we have it all!

At Holiday Inn Liverpool we provide a friendly, relaxed and welcoming atmosphere with an enthusiastic, caring and passionate team. We thrive on providing fantastic customer service and ensuring our guests stays are amazing. This is where you come in! Can you wow our guests? If so, this could be role for you.

The hotel is modern throughout and provides a variety of services ranging from Food & Beverage to Conferences, Private parties or Functions as well as high spec accommodation.

The Hotel has a family feel and a real sense of togetherness when looking to achieve our goals.

Our Values

At Centre Island you'll be joining a growing family of 9 hotels with over 800 employees. At Centre Island whether you're working at our branded IHG hotels or our independent boutique we deliver the brand with Centre Island Values. All our employees are engaged, enthusiastic who have Centre Island personality.

We believe our values are an integral part of our business and our teams strive to always:

Act with

INTEGRITY

and

CARE

ENGAGED

with customers and colleagues alike Have

PASSION

and take

OWNERSHIP

in everything they do Strive to be

CREATIVE

to continuously improve

What we offer you!

28 Days Holiday pro-rated increasing to 33 days after your 5th year of Service

Worldwide benefits programme for reduced price rooms & food and Beverage in IHG hotels

In house rewards and recognition program

Long Service Awards...

Uniform provided

Career progression opportunities

Main Duties and Responsibilities:

Working to Brand Standards and Departmental Standards to deliver exceptional service. Ensuring set up, preparation and close down procedures are adhered to. Learn sufficient product knowledge to be able to complete role with confidence. Be multi-skilled over all areas of Food and Beverage eg Restaurant, Bar, Events Work within licensing laws when serving alcohol Support other departments to create cohesion between all areas Assisting manager to ensure all targets and metrics are achieved Upholding food hygiene standards within food and beverage areas Providing fantastic customer service
This list is not exhaustive and additional duties & responsibilities may be required in this role.

Job Type: Permanent

Pay: 12.80 per hour

Benefits:

Employee discount Free parking On-site parking
Experience:

Customer service: 1 year (preferred)
Work Location: In person

Reference ID: F&Bzero121125