Job Description

As someone who loves to create meaningful connections with both guests and colleagues, this role will see you being responsible for the day-to-day operations of the hotel. Reporting directly to the General Manager, your primary responsibility is ensuring a high level of guest service at all times across the hotel. This position requires a hands-on approach, strong leadership skills and the ability to manage various aspects of the hotel operations.

As a Food and Beverage / Duty Manager, your tasks and responsibilities will consist of, but are not limited to the following:

Assist with the management of all operational departments as required Involvement in and management of setting KPI's for Food and Beverage, Front Office and guest satisfaction Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too. Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful. Responsibility for the health and safety of all patrons, guests and staff members. Overseeing of whole guest experience from Reservation through to departure. Complete walk arounds of the hotel and ensure that everyone and everything is as it should be. Assist in departments to ensure smooth service Excellent communication skills both written and verbally to interact effectively with guests and staff.
Your ability to 'surprise' our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation.

You are able to develop relationships with other department heads across the hotel to ensure a high level of customer service at all times.

Job Type: Full-time

Additional pay:

Tips
Benefits:

Discounted or free food Employee discount Free parking
Schedule:

10 hour shift 12 hour shift 8 hour shift Day shift Weekend availability
Experience:

Management: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: FNBDM1