Job Description

About Us:

English Provender Company produce award-winning dressings, condiments and marinades for many of the UK's leading food manufacturers and retailers as well as nurturing our own brands: English Provender(TM), Very Lazy and Newman's Own. We believe it's our passion for good food, fine ingredients and technical excellence that sets us apart and gives us our success.

We're a spirited, adventurous and resourceful team, and we think these qualities make for something pretty unique and coveted these days. From the mayonnaise and chutneys we create to the management styles and choices we make, everything is guided by our core company values:

Put People First, Be Better Every Day, Bring Positive Energy and Do the Right Thing, the Right Way.

It's these values that make us look forward to coming to work every day and make English Provender company a great place to work.

Our Technical Information Officer Role

For the recruiting manager to complete - what would make the candidate want to work in this role, what does the role offer, what opportunities are there

The TIO position offers the opportunity to develop your career within a customer facing role, with responsibility for managing your own customer base within a creative and supportive team. As TIO you will also gain great experience within a leading production facility consisting of 6 mayonnaise manufacturing lines and 6 hot fill lines, packing into both business to business and retail formats.

OVERALL AIM:

Under the direction of the Technical Manager provide technical support to the company, liaising with both suppliers/customers on technical requirements. Also portray a positive image of the company and its values in a professional manner and manage projects requiring cross-functional approaches.

PRINCIPAL ACCOUNTABILITIES:

1. Portray a positive image of the company and its values in a professional manner at all times.

2. Confident in writing Product Specifications and approving artworks for the major retailers and B2B customers.

3. Provide technical support to the company and all customers.

4. Assist in the development/maintenance of company policies in line with new legislation, customer requirements and company standards.

5. Keep abreast of legislation to ensure company compliance and communicate any changes internally.

6. Ensure new products are analysed according to customer requirements for nutrition and shelf life.

7. Completion of Quality Attribute sheets and any other technical documentation required by the customer within the agreed timescale.

8. Attend the sensory review of customer products to assess quality over life and compliance with agreed Quality Attributes standards.

9. Assist in the update and maintenance of Unity to ensure technical information is available for all products.

10. Investigate customer complaints and complete monthly complaint KPI report.

11. Attend and assist with development and product trials.

12. Host customer visit/audit and establish corrective action plan with different departments.

13. Proactively manage projects which require cross-functional approaches.

14. Manage and mentor Junior/Technical Information Officers within the team.

15. Manage objectives set by the Technical Manager and ensure completion within the timescales provided.

16. Any other tasks as required by the Technical Manager.

17. Any other duties which might reasonably be requested in association with this role in order to meet the needs of the business.

18. Adhere to all company rules and procedures, paying particular attention to health and safety.

How success will impact the business:

Positive relationships with customer base, limiting risk to business and influencing repeat business.

Key tasks/expectations in the first 90 days:

Complete familiarisation with customer base.

Commensurate independence and responsibility for role.

Essential:

Food Technology Background

Basic knowledge of Food Science.

Good IT Skills.

Patient and resilient to changing priorities

Flexible with working hours as required

Desirable:

Food Technology qualification

Experience in a customer facing role

Experience of customer specification databases

Extensive knowledge of Food Science

Job Types: Full-time, Permanent

Pay: Up to 35,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Bereavement leave Company events Company pension Employee discount Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay
Schedule:

8 hour shift Day shift Monday to Friday
Experience:

Food industry: 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: FT 2025