Job Description

The Forensic and Prison Services Directorate is part of Oxleas NHS Foundation Trust, specialising in mental health and learning disability services. The Bracton Centre is a central part of the directorate, providing medium secure services to the boroughs of Bexley, Bromley, Greenwich and Lewisham. Forensic services offer mental health support to people who have been through the legal system. The Bracton Centre also provides a low secure challenging behaviour service based at Memorial Hospital.



In addition, the directorate provides mental health and primary healthcare services for a number of prisons throughout Kent including Sheppey cluster, Maidstone, Rochester, East Sutton Park and Blantyre House.

Referrals are accepted from:

Courts; Prisons - remanded or sentenced prisoners; probation officers; sector psychiatrists/teams; social services; solicitors and special hospitals.



To provide high quality ad hoc administrative support that is adaptive to the tasks and duties required by the service/team.



To manage and maintain electronic data bases and office filing systems



To handle complex and confidential information in a professional and effective manner,



To have a sound knowledge, understanding and ability to use a full range of microsoft programmes including word, excel etc



To produce and distribute reports, letters, emails



To maintain effective administration systems and processes, as established in the team/service.



To effectively use relevant IT systems, including Microsoft software, teleconferencing facilities, Groupwise and other electronic databases.



To competently plan and organise your time with little or no supervision, seeking reference and advice from your supervisor as required.



To maintain confidentiality at all times and abide by the Data Protection Act.



To be familiar with the Trust's policies and procedures.



To undertake any other administrative and clerical duties which may be reasonably expected as directed by your supervisor.



To cover Cardea ordering.



From time to time check ifox and report data for the team.



Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.



We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.



Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:



We're Kind



We're Fair



We Listen



We Care



Key Task and Responsibilities



Undertaking audio/copy typing support to the team for the provision of



Reports for tribunals

General correspondence

Assessments

MOJ paperwork including ASR (annual statutory reports) and leave requests for restricted patients



all of which may consist of distressing information.



Acting as the first point of contact for telephone calls from Courts, probation service, Solicitors, patients, families of patients, tribunals, Ministry of Justice bearing in mind patient confidentiality, ensuring urgent matters are brought to the attention of the Consultant or MDT in a timely manner. Due to the nature of the client group, the postholder may need to deal with hostile and difficult telephone calls.