French Speaking Technical Support Specialist
Job Description
Your Opportunity:
Based in our Enfield office with a hybrid working model, you'll join the Global Customer Satisfaction department as a Technical Support Specialist. If you're passionate about providing outstanding customer support, building strong client relationships, and enjoy working in a fast-paced, technology-focused environment, this is the role for you! We're seeking a dedicated French-speaking Technical Support Specialist to assist customers using EBSCO software solutions and help ensure their success.
What You'll Do:
Provide first-line technical support via phone and email
Troubleshoot and resolve product-related issues
Guide clients through installation, configuration, and upgrades
Monitor customer casework and ensure timely resolution
Conduct proactive service meetings and communicate updates
Advocate for customer needs across internal teams
Deliver internal training and maintain support documentation
Present technical concepts to both technical and non-technical audiences
Continuously improve service delivery models
About You:
BA/BS degree or equivalent experience in customer support
2+ years of experience in web technology and software applications
Strong communication skills, including the ability to speak
French
Technical knowledge of EBSCO products and APIs (preferred) Experience with ILS library systems and/or MLIS degree (preferred) Strong organisational skills and ability to work collaborativelyWhy Join Us?
Competitive Salary Hybrid work environment Supportive team culture focused on growth and development * Access to tools, training, and resources to help you succeedMNCJobs.co.uk will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
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Job Detail
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Job IdJD3938731
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusFull Time
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Job LocationEnfield, ENG, GB, United Kingdom
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EducationNot mentioned