Job Description

Front Desk Administrator

Location:

Holywood & Bangor

Job Type:

Full-time, Permanent

We are seeking a

highly organised, tech-savvy, and customer-focused Full-Time Front Desk Administrator

to join our team. This is a pivotal role where you'll combine

strong IT and administrative skills

with outstanding

customer service

to ensure every patient receives a smooth, professional, and welcoming experience.

We're looking for someone who

thrives on independence, takes initiative, and can confidently manage a fast-paced environment

while delivering a first-class patient journey.

About Us - Active Health

We are a well-established, multidisciplinary healthcare clinic with more than 18 years of experience and a client base in the tens of thousands. Our services include:

Musculoskeletal Physiotherapy Podiatry & Chiropody Headache & Migraine Clinic Women's Health Physiotherapy Mat, Reformer & Barre Pilates Sports Therapy Massage Therapy Personal Training
With clinics in Holywood and Bangor and a growing team of 14, we pride ourselves on offering exceptional care and creating an environment where both staff and patients feel supported and valued.

What We're Looking For

We want someone who is:

Highly

IT competent

, with excellent Microsoft Office skills and the ability to quickly learn and adapt to new systems. An excellent

communicator

- confident, professional, and warm in person, on the phone, and via email/webchat. A

self-starter

who can work independently, use initiative, and solve problems without constant supervision. Organised, detail-oriented, and able to prioritise tasks in a busy environment. Confident discussing

payments and pricing

with patients. Passionate about delivering an

exceptional customer experience

every single time.
Key Responsibilities

Manage the front desk and waiting area independently and efficiently. Greet patients warmly and ensure their visit runs smoothly from start to finish. Handle phone, email, and web inquiries, converting them into paying patients. Take payments confidently and handle conversations about cost with professionalism. Use IT systems daily for scheduling, reporting, and communication. Troubleshoot administrative challenges and suggest improvements where needed. Balance administrative duties with front desk responsibilities in a fast-paced environment. Maintain confidentiality and follow established procedures at all times.
Skills & Experience Required

2+ years' experience

in administration and customer service. Advanced

IT skills

- Microsoft Office essential, with proven ability to adapt to new platforms/software. Excellent written and verbal communication skills. Strong organisational and multitasking ability. Ability to work

independently

with a proactive, problem-solving mindset. Professional, reliable, and confident under pressure.
What We Offer

Ongoing training and support in IT systems, customer service, and administration. A positive, supportive, and forward-thinking work environment. Opportunities to grow and take on more responsibility as the business expands. Competitive salary and benefits, including: Company pension Cycle-to-work scheme Employee discounts

Schedule:

Full-time, Monday to Friday including evenings. In future the role may require weekend working.

If you're an

IT-proficient, customer-focused, self-starter

who thrives on independence and enjoys delivering excellent service, we'd love to hear from you. Join Active Health as our new

Full-Time Front Desk Administrator

and play a pivotal role in shaping the patient experience.

Job Types: Full-time, Permanent

Pay: 23,808.75-25,000.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount Free fitness classes Store discount
Experience:

Administrative: 2 years (required) Customer service: 2 years (required)
Language:

English (required)
Work Location: In person

Application deadline: 05/09/2025