Job Description

Hours:

37.5 hours per week, Monday- Friday (Tuesday's non working day).7:45-18:15 (1-hour unpaid break), please note a 30-minute early finish to be discussed

Living Well Partnership

is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication.

Overall Aim of role:

Provide patients and other visitors with a compassionate, professional reception service, to signpost patients and other visitors to appropriate services efficiently and positively, in line with set processes.

Key Responsibilities:

Efficiently manage high volume of patients and visitors at the reception desk Greet all patients and visitors to the building positively, professionally and with respect and ensure they are directed to the relevant team. Accurately record all interactions with patients in their clinical record at the time of contact, to ensure a full audit trail is available and records are up-to-date Check patients into appointments and promptly update the computer system. Undertake any other additional duties appropriate to the post as requested by the team lead, Senior Team or lead clinician Respond to and action process changes promptly and accurately, seeking clarity or further information if needed. Guide patients in booking appointments online Follow established protocols and policies

What we're looking for!

Education to at least GCSE Level, including English and Maths, or equivalent Evidence of customer service training or qualifications is desirable. Knowledge using a suite of GP Clinical Systems Knowledge of healthcare signposting and care pathways is desirable Proven experience as a receptionist in a fast-paced environment Excellent communication skills. Strong listening abilities and the capacity to ask open questions to understand patient need Willingness to learn & develop Strong team player but also able to use own initiative

What we can offer you!

5 holiday pro rata PLUS bank holidays NHS pension scheme membership with a 14.38% employer contribution rate Employee Wellbeing initiatives Employee Assistance Programme Cycle to work scheme Monthly employee award Investment in developing your skills and progression opportunities, across the Partnership First consideration for other internal recruitment opportunities

To apply:

Please email your up to date CV and covering letter to hiowicb-hsi.livingwell-recruitment@nhs.net Closing Date: 25th September 2025 Please note that this role requires candidates to have the

legal right to work in the UK

Please be aware that all employees of the Partnership will be DBS (Disclosure and Barring Service) check. This role requires evidence of immunisation status in line with workplace health and safety regulations. Successful candidates will be required to provide immunisation history (or undergo relevant vaccinations) as a condition of employment. This role requires regular travel between sites; therefore, you must be able to drive and have access to own vehicle. We encourage new applicants who have not previously applied for this role.
Thank you for your interest and we look forward to hearing from you.

Job Types: Full-time, Permanent

Pay: 12.21 per hour

Benefits:

Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme On-site parking
Work Location: In person