Job Description

Position Summary:

Roku Management Consulting (RMC) is seeking a highly organized and customer-focused

Data Entry / Front Desk Clerk

to support the

Military & Family Readiness Center (M&FRC)

at RAF Mildenhall. This position plays a critical role in ensuring the smooth delivery of the

Transition Assistance Program (TAP)

for separating service members and their families.

Key Responsibilities:

Front Desk & Client Services

Greet clients and answer incoming calls, determining needs and routing inquiries appropriately. Schedule appointments and classes for TAP and other M&FRC programs using the

AFFIRST system

. Maintain a clean, organized front desk and resource area, aligning materials and reporting any inoperable equipment. Assist clients with the use of computers, printers, fax, and copier machines in the Discovery Resource area. Support resource library check-out and track item returns.

Data Entry & Tracking

Input and update service member data in AFFIRST and internal Excel-based trackers. Maintain 90%+ accuracy on records as verified by monthly quality assurance checks. Track members approaching separation and ensure timely notification and scheduling of TAP activities.

Administrative & Program Support

Prepare information packets for pre-separation counseling and ensure materials are current. Contact members to schedule or reschedule initial, pre-separation, and Capstone appointments. Monitor program supplies and notify staff of restocking needs. Submit a monthly data entry report to M&FRC Flight Chief.

Required Qualifications:

High School Diploma

or equivalent (minimum). At least

1 year of data entry or administrative experience

in a professional environment. Strong verbal and written communication skills in

English

. Proficiency in

Microsoft Office Suite

: Outlook, Word, Excel, PowerPoint. Ability to learn and operate government systems (AFFIRST, transition trackers). Familiarity with

military structure, protocol

, and M&FRC functions preferred.

Additional Requirements:

Must be eligible for a

Common Access Card (CAC)

and pass a background check (NAC). Must comply with

AFI 33-322

, Privacy Act, and FOIA regulations. Must be capable of handling sensitive information with discretion and accuracy.

Compensation & Benefits:

Competitive hourly wage. Observance of all

U.S. Federal Holidays

and installation "Family/Goal/Down Days". Opportunity to support a meaningful mission assisting military families during transition.

Work Environment & Dress Code:

Business casual dress required. Work performed in a professional office setting.
Job Type: Full-time

Pay: 13.00-14.50 per hour

Expected hours: 40 per week

Schedule:

Monday to Friday
Education:

GCSE or equivalent (required)
Experience:

Data entry: 2 years (preferred)
Language:

English (preferred)
Location:

Mildenhall IP28 8NF (preferred)
Work Location: In person

Application deadline: 04/06/2025
Reference ID: RAF Mildenhall - Front Desk