Job Description

Summit Physio are looking for an autonomous customer service front desk administrator who has a creative mindset.

As a customer service administrator for the company, we require someone who is friendly, professional, and confident in building positive relationships whether that be face to face, over the phone or via email. Though there will be times when working alongside another member of administrative staff, much of the role will see the applicant as the sole administrator working alongside clinical staff.

We are seeking an employee who has a likeable character with strong rapport skills and someone who strives to make a great first impression. We hold great value in the role of our administration team and the vital role they play in each client's treatment journey from the moment they hear about us, to their first booking, all the way through until their final session and beyond.

The administrative team and the therapy team must work cohesively to ensure the best possible outcome for every client.

As a bonus, we would also be seeking someone who has a creative background or passion for digital marketing; who could be responsible for the digital marketing for the company, via social media/website/email campaigns etc. With a view to help increase our lead generation and brand awareness to contribute to the success of the company.

Applicants should be highly organised and able to multitask with ease. The main tasks of the role include the overseeing of the customer service journey, company marketing, taking bookings either over the phone, via email or at the desk, diary management for three clinics including multiple practitioners, and providing administrative support to the Clinic Manager.

The position would likely include 2 weekday shifts, inclusive of morning/early evening cover, as well as Saturdays. The position also has scope of increased hours alongside company growth, plus opportunities to provide additional hours via cover for annual leave.

Responsibilities

Customer service Overseeing the client journey Managing multiple diaries Maintaining internal databases Dealing with incoming and outgoing emails Organising, storing and printing company documents as needed Answering and redirecting phone calls Handling queries from managers and employees Following office policies and ensuring compliance with them Preparing regular reports

Desirable Responsibilities

Company marketing Co-ordinating social media

Requirements

Proven experience in customer service or as an administrator, administrative assistant or relevant role Knowledge of office policies and procedures Excellent organisational and time-management skills Strong written and oral communication skills Problem-solving attitude with an eye for detail
Job Types: Part-time, Permanent

Pay: From 12.50 per hour

Expected hours: No less than 14 per week

Benefits:

Company pension Discounted or free food Gym membership On-site parking
Schedule:

Monday to Friday Weekend availability
Ability to commute/relocate:

Chorley, PR6 8AB: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

As a role that requires autonomy and proactive thinking; can you offer us an example of a situation where you have demonstrated this?
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred)
Work Location: In person

Reference ID: Customer Service Administrator
Expected start date: 30/06/2025