Job Description

Job Advert


We're Hiring: Front of House Administrator

Location: 17 Harley Street, London

Hours per Week: 37.5

Contract Type: Permanent

Shift Pattern: Varied

Salary: 27,000 per annum

Line Manager: Front of House Supervisor


We are seeking a polished and personable Front of House Administrator to join our outstanding clinical team at our prestigious Harley Street location. You'll be the first point of contact for our patients and visitors--setting the tone for an exceptional care experience from the moment they arrive.


Main Purpose of the Role

As Front of House Administrator, you'll provide high-quality administrative and reception support to patients, consultants, and clinical teams. From managing bookings and taking payments to offering a warm welcome and concierge-style assistance, you'll play a vital role in ensuring smooth day-to-day operations across the clinic.


Key Responsibilities


Reception and Patient Experience

Greet and direct all patients and visitors with professionalism and warmth Manage patient arrivals, discharges, and scheduling using the clinic's booking system Keep the reception area safe, clean and welcoming at all times Maintain the refreshment area and support general clinic tidiness


Administrative Duties

Process bookings, cancellations and payments with accuracy and efficiency Ensure patient data and billing records are correctly entered and updated Transfer medical images and assist with documentation as needed Respond to queries by phone or email and escalate as appropriate Assist with filing, photocopying and post distribution


Customer Service & Communication

Deliver an excellent customer experience at every touchpoint Liaise effectively with consultants, medical secretaries, and internal departments Handle complaints with a calm, empathetic and solution-focused approach Support patients through their journey, including escorting between departments


Compliance and Governance

Follow data protection, infection control, and clinic protocols at all times Ensure safety and confidentiality at the front desk and across all admin procedures Record incidents or feedback to contribute to service improvement


Key Internal and External Relationships


Internal: Consultants, Nursing, Imaging, Admin, Finance, Executive and FOH Teams

External: Patients, visitors, third-party providers and external referrers


Person Specification


Essential Skills & Experience

Prior experience in front-of-house, customer service, or healthcare administration Excellent interpersonal and communication skills, in person and on the phone Strong attention to detail and ability to multitask under pressure Self-motivated and able to work independently or as part of a team A professional, approachable, and customer-focused mindset Working knowledge of data protection and confidentiality standards


Desirable

Experience in a healthcare or clinical setting Familiarity with medical terminology or electronic patient record systems Experience handling payments and managing bookings


Why Join Us?

You'll be part of a supportive and dynamic team delivering high-quality care in one of London's most recognised healthcare environments. If you take pride in your presentation, love working with people, and thrive in a fast-paced setting--we'd love to hear from you.