Job Description

The successful applicant will be required to work shifts ranging between 06:45 am to 20:00 pm Monday to Friday and occasional weekends

Duties:

To welcome, greet and direct all visitors/patients in a courteous helpful manner

Ensuring that everyone receives a 'first class' personalised welcome upon entering and leaving the hospital

To manage the flow of patients arriving at the reception desk, for appointments and/or queries

To coordinate HSSH's clinics of various disciplines, managing the patient journey

Make appointments over the telephone, at the reception desk and on the computer system

Accurately and timely processing of booking forms

To undertake the registration of patients and deal appropriately with the inputting of all their details and history using the computer system

To liaise with the Theatre Team and various consultants and clinics in order to coordinate availability

Completing insurance and other forms

Monitor all relevant group inboxes and respond to all enquiries within KPI

Receive incoming departmental mail/emails, sorting and prioritising as appropriate

Attend booking meetings and be well versed in upcoming bookings addressing any outstanding issues including ensuring meals have been ordered and hotel bookings complete

Proactively book cases for Theatres, diagnostics, outpatients in Medbase and initiate the booking process alerting relevant departments to activate and contact patient

Respond to website/general enquiries and convert to bookable cases by speaking to patients in a knowledgeable way about clinical symptoms and relevant consultants

Be able to navigate the charge master and provide self pay quotations to medical secretaries, consultants and patients

Book appointments onto Meddbase and raise invoices

Chase patients for invoices and collect self-pay fees

Collecting cash and other forms of payment methods from patients

Update CRM system regularly and ensure correct and precise information is entered

Attend weekly Sales meetings to discuss conversion rate of enquiries and work with marketing team to constantly evolve and improve marketing strategy to aid in increasing leads and B2C sales

Have an understanding of the consultants and services available

Calling consultants directly where there is an urgent booking

Liaising with the Hospital teams if an ad hoc clinic room needs to be booked

Send professional and timely correspondence to the patient

Qualifications and Skills:

First-rate customer facing skills, the ability to remain calm under pressure and multiple situations

Attained GCSE Maths and English (Grades A - C)

Effective verbal and written communication skills

Computer literate in Microsoft Office and any other relevant packages

The ability to remain calm and professional at all times

The ability to multitask

Possess exemplary customer service

Present yourself at all times in a manner that is open and honest and work in a partnership with patients, clients, colleagues, and the general public to enhance confidence, competence and best practice

Build and develop internal and external relationships, in order to work collaboratively to foster good relations

High degree of accuracy and attention to detail

To have administrative experience in a healthcare environment

Benefits:

25 Days Holiday per Annum, plus UK Public Holidays

Day Off for Your Birthday

A Contributory Pension Scheme

Private Healthcare Scheme

Job Types: Full-time, Permanent

Pay: Up to 27,000.00 per year

Benefits:

Additional leave Company events Company pension Employee discount Private medical insurance Referral programme Sick pay
Experience:

Front of House: 1 year (required) Healthcare: 1 year (preferred)
Work Location: In person

Application deadline: 18/08/2025
Reference ID: Front of House/Administrator - Aug.25