Job Description

Main area

Front of House Assistant

Grade

Band 2

Contract

Permanent: Due to the nature of this role there is no hybrid working available

Hours

Full time - 37.5 hours per week

Job ref

373-SMH2448

Site

The Stein Centre

Town

Birkenhead

Salary

24,465 per annum.

Salary period

Yearly

Closing

09/09/2025 23:59

Job overview

We have an opportunity to recruit a Front of House Assistant to support our Front of House team as part of our Place Based 2 administration hub in the Stein Centre. We are looking for a motivated and resourceful individual to join our team. You should possess commitment to team working and innovative delivery of excellent standards of work. The current hours of the post are Monday to Friday 9.00am to 5.00pm.



The Wirral Administration Service consists of 4 administration hubs. We are a supportive, competent and caring team. We aim to provide high quality administrative support services to our colleagues across the Wirral locality to improve the safety, health and well-being of the people within our area.



We will ensure that you have access to internal opportunities for development with access to supervision and appraisal.



Due to the nature of this role unfortunately there is no opportunity for hybrid working.



The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the national A4C hourly rate falls below this

Main duties of the job

This role will involve answering telephone queries for all CWP services within Wirral, including contact with service users, carers, families and professionals, and dealing with or forwarding / redirecting telephone calls as appropriate. In addition, the successful applicant will cover reception areas across Wirral when necessary. Applicants should have an enthusiastic, professional and pleasant manner at all times and have a flexible, "can do" approach. You will be someone who uses their initiative, common sense, and has excellent communication and organisational skills.



Full training will be given.

Working for our organisation

Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.



We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton and Liverpool.



Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.



As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.



All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.



Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you'll find something to suit you at CWP.

Detailed job description and main responsibilities

Please download a copy of the job description (see 'documents to download' section below) for full details of the main responsibilities for this role.



At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.



CWP recruits people that can demonstrate the Trust's Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.



Before applying, we encourage you to review the Trust's Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trust's Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.



An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: cwp.recruitment@nhs.net or by calling 01244 393100.



If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the 'essential' criteria described in the person specification for an available position, please answer 'YES' to the question: 'Do you wish to be considered under the Guaranteed Interview Scheme?'



Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.



The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.



New entrants to the NHS will commence on the minimum of the scale stated above.



Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.



Good luck with your application. We hope to welcome you to Team CWP very soon!

Person specification

#

Qualifications

Essential criteria

NVQ Level 2 Business and Administration or equivalent/or relevant administration experience

Desirable criteria

NVQ Level 2 Customer Care ECDL #

Knowledge and Expertise

Essential criteria

Exceptional communication skills Knowledge and use of office software packages

Desirable criteria

General office duties #

Experience

Essential criteria

Keyboard skills

Desirable criteria

Previous customer care Experience of dealing with the public on the telephone and face to face

Further details / informal visits contact

Name

Jayne Lewis

Job title

Hub Manager

Email address

jayne.lewis9@nhs.net

Telephone number

0151 488 7265

Additional information

If you consider yourself to be Neurodivergent and need assistance to complete your application, please contact the Recruitment team either by email (cwp.recruitment@nhs.net) or by telephone on 01244 393100.