Job Description

Job Overview

Are you a people person with a passion for delivering unforgettable customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we've got the perfect role for you!

Join our friendly and energetic team as a

Front of House Assistant

, where you'll be the welcoming face of our motorhome hire business. Supporting the Front of House Manager, you'll play a pivotal role in guiding customers through the exciting journey of collecting and returning their motorhomes -- making every interaction smooth, informative, and memorable.

Responsibilities

Be the first point of contact for our customers -- warm welcomes, helpful guidance, and genuine smiles are your tools of the trade. Send pre-hire emails and ensure all documentation checks (DVLA, licenses, passports) are spot-on. Schedule vehicle collections and respond to enquiries via phone and email with professionalism and flair. Conduct final vehicle checks and ensure all extras are packed and ready for adventure. Deliver full handovers -- from paperwork to payments, upselling shop items, and giving a guided tour of the motorhome. Handle returns with care, inspecting vehicles and managing any damage or charges with tact and efficiency. Provide station transfers (if licensed), resolve customer issues independently, and liaise with insurers when needed. Keep reception running smoothly -- stock takes, banking, coffee machine TLC, and petty cash management included.

Qualifications

A friendly, confident personality that puts people at ease. Proven customer service skills and a knack for conflict resolution. Strong IT and data entry skills, with knowledge of Microsoft packages. A sharp eye for detail and a flexible, resilient attitude. A full UK driver's license with 2+ years of driving experience.
Job Types: Full-time, Permanent

Pay: 25,500.00 per year

Benefits:

Additional leave Company pension Employee discount Free flu jabs Health & wellbeing programme On-site parking Referral programme Sick pay
Work Location: In person