Job Description

Overview

We are seeking a dedicated and enthusiastic Front of House Assistant to join our team. This role is pivotal in creating a welcoming atmosphere for our guests and ensuring their experience is memorable. The ideal candidate will possess excellent communication skills, a friendly demeanour, and a passion for customer service. As a Front of House Assistant, you will be the first point of contact for our visitors, playing a crucial role in maintaining the smooth operation of our front-of-house activities.

Responsibilities

Greet and welcome guests as they arrive, providing them with exceptional service and assistance. Manage reservations and seating arrangements efficiently to optimise guest flow. Answer queries regarding the menu, services, and facilities with confidence and knowledge. Maintain cleanliness and organisation of the front-of-house area, ensuring it is presentable at all times. Assist in managing customer feedback, addressing concerns promptly to enhance guest satisfaction. Collaborate with kitchen and service staff to ensure seamless communication and service delivery. Support administrative tasks such as taking orders, processing payments, and updating records as required.

Requirements

Previous experience in a customer-facing role is advantageous but not essential; enthusiasm for learning is key. Excellent verbal communication skills with a friendly and approachable manner. Strong organisational skills with the ability to multitask in a fast-paced environment. A keen eye for detail to ensure high standards of cleanliness and presentation are maintained. Ability to work flexible hours, including evenings and weekends as necessary. A positive attitude towards teamwork and collaboration within a diverse team environment. Join us as we strive to provide an outstanding experience for every guest!
Job Type: Full-time

Pay: 25,396.80 per year

Benefits:

Company pension On-site parking
Work Location: In person

Reference ID: Front of house team
Expected start date: 01/09/2025