Job Description

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

We are looking for a FOH Break Officer to join us at our client site in London. Our client is one of the largest pedestrianised communities around, with modern offices, retail, food and drink outlets all in one place. Alongside this are modern gardens giving the site a unique feel.



As a FOH Break Officer you are an integral part of the team and you can make an impact with your skills to protect, deter and respond to any security matters, whilst providing an exceptional customer service experience.



This role will be responsible for delivering the command-and-control function using control room systems, processes and procedures at any client based control room. You provide a proactive and effective security over watch of the assigned client buildings and public realm.

What do you get from us:

Shift Pattern -

Mon-Fri - 07.00am-17.00pm

Pay:

15.76 per hour

Company Sick Pay

Company Pension Scheme

Life Assurance Scheme

Access to an

Online GP Service

for you and your dependents

Learning & Development

- we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.

Health and Wellbeing

- access to mental health support specialists

Specific site benefits

-Cycle parking

A typical day in the life as a FOH Break Officer:

Assist the PMT and Portfolio Supervisor to deliver a first class meet and greet and hospitality focused service for all Front of House areas To deliver first class hospitality, meet and greet services ensuring that occupiers and visitors are always welcomed but subject to security measures. Ensure that all incidents are reported and responded to in accordance with policies and procedures Ensure everyone in your area of responsibility behave and work in safe manner Maintain an exceptional awareness of security in and around you post looking out for hostile reconnaissance, suspicious behaviour, or packages. Be prepared to challenge, report or call-in support always Ensure front of house access and egress is always free flowing and that all doors or equipment are working. Keep a close eye on carpets and wet floors ensuring there is no danger to people Remain flexible regarding position on post and be very aware of maintaining a professional yet welcoming body posture and smile Ensure that all equipment is monitored and reported if defective in accordance with policies and procedures. Compilation of all incident reports when requested. Ensure building access to those authorised is provided once checked. Carry out searches if required, Patrols, Access Control, and other reasonable management requests in a professional manner. Communicate and co-ordinate through chain of command Maintain a secure and comprehensive control of the access and egress in the given area Complete and satisfactorily achieve annual skills assessments for the role including Delight training Provide interface between Property Management and WJ Portfolio Supervisor Work with the Training Manager to complete all training Produce daily/weekly reports, statistics and documentation relating to the activities of your area of responsibility.

What are we looking for?

We are looking for people who are passionate about helping others and keeping those around you both safe and secure.


Stand professionally for periods of time on a day-to-day basis Satisfactorily always achieve the required standards. Demonstrate proven negotiation, listening and problem-solving skills Have experience of AcT/Griffin and Servitor with a well-practiced hostile reconnaissance approach Experience of working in a facilities environment Have experience in dealing with multiple issues at once, prioritising and resolving problems Experience in critical asset, crisis, and incident management The ability to communicate with subordinates, colleagues, clients, contractors, and management in the appropriate manner Demonstrate the ability to effectively deal with incidents with demonstrable resilience and self-control Excellent customer engagement skills with excellent verbal and communication skills Experience with security surveillance and access control systems High level of attention to detail, timekeeping, and ability to prioritise time effectively An understanding of the principles of equality and diversity in relation to security staff The ability to think and act quickly in emergencies or under pressure Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance SIA -DS/SG

Apply today and secure your future with Wilson James!



Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability



Our Vetting Requirements

To be successful, candidates selected for an interview must provide evidence of their last 5 years of employment history; any gaps (e.g., education, traveling, or claiming benefits) must be explained and supported with documentation. This helps us to maintain our compliance in upholding the BS7858 employment checks certification. For more information on this, please click here



Internal Applicants

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.