Job Description

Job Summary

We are seeking enthusiastic and dedicated Front of House Staff to join our team. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service and ensuring a welcoming atmosphere. This role is vital in creating a positive experience and excellent communication skills for the clients and the team.

Specific Duties & Responsibilities:

Greet clients warmly as they enter the salon
Check clients in and out of appointments

Provide information about services, stylists, and pricing Answer questions about availability, products, or current promotions Book, confirm, cancel, and reschedule appointments (via phone, in-person, online systems or social media Coordinate schedules of stylists and ensure time slots are optimized Notify stylists of upcoming appointments and changes Answer calls and messages promptly and professionally Handle customer inquiries, complaints, or issues calmly and efficiently Process payments (cash, card, or other methods) Upsell services and retail products (shampoos, conditioners, styling tools, etc.) Apply discounts, gift cards, or promotions accurately Maintain a clean, organised reception area Ensure a welcoming, relaxed atmosphere for clients Update client records and preferences in salon software Manage waitlists or walk-in traffic fairly and efficiently Assist with end-of-day cash reconciliation

Skills:

Prior experience in customer service or salon reception preferred Knowledge of salon scheduling software is a plus Sales-minded with attention to detail and organisation

Person Specification:

Friendly, professional, and polished appearance Strong multitasking and communication skills Good knowledge of salon services and products Sales-minded and detail-oriented Comfortable using booking/POS systems
Job Types: Full-time, Part-time

Pay: 12.21 per hour

Expected hours: 32 per week

Benefits:

Employee discount
Schedule:

Day shift
Work Location: In person