Job Description

Overview

Venue 28 is a stunning Grade II listee building with a modern, contemporary feel, located in the heart of Beckenham. We are a dry-hire venue hosting a wide range of events including weddings, birthday celebrations, baby showers, and corporate events. Alongside private events, our venue is home to a diverse programme of regular classes, making Venue 28 a vibrant community hub.

We are currently recruiting for a Front of House Coordinator to join our friendly Front of House team. This is a varied role combining customer service, administration, and event coordination, and you will be the first point of contact for visitors, clients and class organisers.

Working Hours

Full-time:

Monday to Friday, 9:00am-5:00pm
(We are also advertising a seperate part-time Front of House Coordinator vacancy. Please see our Indeed page for further details.)

Occasional weekend contact may be required by phone only to respond to event-related queries for events you are the lead on. This is infrequent and does not require attendance on site.

Key Responsibilities

Welcoming visitors and coordinating viewings of the venue Acting as the first point of contact for visitors, clients and class organisers Managing telephone, email and face-to-face enquiries Ensuring the reception area is clean, organised and welcoming Managing the room booking system for internal and external events and meetings Coordinating class enquiries, bookings, schedules and diary management General administrative duties, including purchasing and ordering venue supplies Basic website updates and social media support Any other reasonable duties as directed by the General Manager

Experience

Previous experience in front of house, reception, customer service or administrative role is preferred but not essential Experience dealing with the public in a professional and friendly manner Experience handling telephone, email and face-to-face enquiries Experience managing bookings, diaries or scheduling is an advantage

Qualification / Skills

Excellent communication and interpersonal skills Strong organisational and time-management skills, with the ability to multitask Confidence working in a customer-facing role Professional, friendly and approachable manner Ability to work independently as well as part of a team Competent in Microsoft Word, Excel and Outlook
This position offers a welcoming and varied work environment where professionalism and customer care are valued. The ideal candidate will be enthusiastic about contributing positively to the ongoing success of Venue 28.

Job Type: Full-time

Pay: 25,960.00 per year

Benefits:

Additional leave Company pension Employee discount Enhanced maternity leave On-site parking
Application question(s):

Personal Statement - Please tell us briefly why you are interested in this role and what you feel you would bring to the Front of House Coordinator position. You do not need to repeat information already included in your CV. Relevant Experience - Please briefly outline any relevant experience you have in customer-facing, front-of-house or administrative roles. Availability to Start - When would you be available to start work
Work Location: In person