Job Description

NLA is seeking an exceptional Front of House Coordinator with a passion for customer service to be an ambassador for NLA as the face of our activities at The London Centre, our home, for all visitors and clients engaging with the space.

About NLA

NLA is the independent member-led network for everyone with an interest in London's built environment. With a thriving community of 30,000+ professionals and industry-leading research, events, and content, NLA connects innovators and decision-makers shaping the city's future.

Guided by the New London Agenda, our work has global relevance, and we collaborate with cities worldwide.

Our home -- The London Centre -- is a public meeting space that houses our London-wide scale models and public galleries.

It's a place where our members, community groups and public can explore, learn and celebrate London's built environment. Together with our extensive events programmes, annual Festival, and communications channels, we engage hundreds of thousands of people annually in the future of our city, from school children and community groups to political leaders and international investors.

About the role

The opportunity at NLA for the Front of House Coordinator is to take ownership of the day-to-day running of The London Centre galleries and reception area ensuring all those who visit receive a warm welcome and maintaining an excellent standard of upkeep in all public areas of the space.

Supported by the Head of Events and working with the Venues and Events team and wider NLA team, you will support on all aspects of our activities at The London Centre through general administrative and operational tasks.

The role is ideal for a highly organised individual, with a passion for galleries and public interaction and an interest in architecture and the built environment. The successful candidate will have initiative, will be a great communicator who possesses strong customer service skills and a creative approach to problem solving with the ability to work on several complex tasks simultaneously whilst remaining calm under pressure.

Terms

Hours:

Full time, 40 hours a week worked between 9.00am - 6.00pm. Working from our City of London office, The London Centre (our public gallery)

Salary:

28,810

Location:

The London Centre, 3 Aldermanbury, EC2V 7HH

Benefits:

25 days holiday (+ bank holidays) with uncapped discretionary leave, pension, EAP, Cycle-to-work, wellness initiatives and professional development budget.

Main duties and responsibilities

Management of front desk and general enquiries, including answering questions about NLA, exhibitions at The London Centre and related questions about the Guildhall spaces and NLA membership

Provide exceptional customer service to all visitors and NLA members

Telephone reception duties to include handling enquiries for The London Centre and NLA

Upkeep of front of house areas and exhibition gallery; taking pride in the presentation of the space maintaining an excellent standard of appearance

Opening and closing of the venue, exhibition and AV switch on/off

Whenever necessary assist with the viewing of event space and the gallery

Reporting maintenance issues, overseeing contractors and working with facilities to ensure the smooth running of the venue

Day-to-day administrative office support

Diary management of CEO; to act as the primary contact for meeting requests and support in sending out / accepting invitations / rearranging meetings

Assisting with public and private events (will involve some out of office hours where time back can be arranged with your Manager)

Managing enquiries and taking bookings to include; administering booking forms, invoices and catering requirements

Setting up A/V at events and managing any issues

Facilitating refreshments for internal meetings

Furniture setup and de-rig for events taking place in the Gallery

Front of house event support including registration, sign-in and cloakroom, checking event set up and client liaison

Delivering model talks, around our two architectural models, as part of a our public talks programme on Fridays; training will be given

Supporting the the Venues and Events team to deliver the NLA programme and private events at the London Centre

Supporting Project Teams, including inbox management, note taking and collaborating with the wider NLA team on different outputs

What we are looking for

You will have a passion for and experience of customer service, front of house and administrative duties that contribute to being an ambassador for NLA as the welcoming face of all our activities, visitors and clients engaging with NLA at The London Centre.

Essential Skills & Abilities

Clear and effective communication skills, both oral and written

Previous experience within the hospitality or events industry

Previous experience as Front of House staff

Proven ability of solo working and collaborating as part of a team

Proven ability to provide excellent customer service

Working knowledge of Microsoft packages including Word, Excel and Outlook

Ability to prioritise effectively, managing a busy diary and varied workload to meet demands and deadlines

Ability to multi-task between different requirements of the role including public interaction, administrative tasks and upkeep of the public Gallery

A flexible approach in terms of work, changes and participation

Good team player

Ability to take initiative; a self-starter

Willingness to learn

Willing to work early mornings, evenings and the occasional weekend day, as required (Time back to be arranged by manager)

Confidence in public speaking and interacting with the public

Desirable Qualifications and Experience

Proven ability to deliver high quality events

Knowledge of events catering

Previous experience using accountancy software, preferably Xero

How to Apply & Equal Opportunities:

We are an equal opportunities employer and welcome applicants from all backgrounds. We celebrate and are committed to creating an inclusive environment for all employees. Adjustments for application or interview process are available on request.

Applications will close at midnight on Friday 19th December.

Interviews will take place WB 5th January 2026.

To apply please follow the link on our recruitment page where you can send your CV and cover letter to Danielle Rowland, Head of Operations.?Please note that applications will only be reviewed where cover letters are included.

Job Type: Full-time

Pay: 28,810.00 per year

Benefits:

Company pension Cycle to work scheme Enhanced maternity leave Health & wellbeing programme
Work Location: In person

Expected start date: 02/02/2026