Job Description

Front of House Coordinator

Brecon Dental Care

is looking for a

Front of House Coordinator

to join our fantastic team. We are a high-quality, fully HIW-compliant dental practice that provides excellent NHS and private care to thousands of patients. We've created a supportive and collaborative environment where our team feels empowered and genuinely enjoys coming to work.

Your Role and Responsibilities

As a key member of our team, you will provide crucial support to our dentists and nurses to help ensure our practice runs smoothly and efficiently. You'll be the friendly, reassuring presence for our patients as they enter the practice!

Employment duties:

Provide excellent customer service to patients. Perform a high quality administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and
profitability in line with the GDC guidelines and practice policies.

Establish and maintain productive working relationships with all members of the dental team. Liaise with the practice manager on all matters concerning administration, pay and service conditions. Assist with the supervision of the trainee front of house coordinators in the practice. Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work.

Key tasks:

Welcome all patients arriving at the practice and direct them to the appropriate area. Provide excellent customer service to patients at all times. Communicating appropriately with patients, visitors, suppliers and practice team Notify dentist or hygienist of patient's arrival. Observe patient confidentiality at all times, including ensuring documents are not left in view of other patients Knowledge of what information is required from the patient and ensuring accurate inputting of data onto the computer Understanding of new patient procedure and the source of the new patient, versus returning patient. Ensure that patient records are kept up to date and are filed in a secure manner Manage the reception area and maintain the reception as a welcoming, pleasing, tidy and orderly area, which is checked regularly throughout the day Full understanding and compliance of the appointment book management and best practice procedures Knowledge of the Complaints policy; and deal with complaints with confidence and according to the Complaints Policy Having knowledge of the clinical service the practice provides, undertaking fact finding and sharing knowledge from other practice team members, but ensuring information is clarified by the dentist. Following up un booked treatment plans for specialist services and ensuring any finance agreements are set up for the patient. Understanding of NHS services vs private services and alternatives that are available Anticipate patients' anxieties and answer questions referring to literature, the clinician or practice manager as appropriate Making sure that only practice communication is dealt with at the reception desk and private or business matters to be dealt with away from the front desk Makes self fully available to patients and maintains communication with them Ability to handle difficult or aggressive customers and confidently deals with the situation to bring about a satisfactory resolution in line Deals effectively with clients by displaying a professional, courteous and empathetic approach both face-to-face and by telephone Understands and demonstrates the need for customer privacy and confidentiality at all times Fully understands and utilises patient and best practice procedures and how to manage the appointment book Continually looks to improve ways of meeting or exceeding customer expectations
Benefits:

Fully funded professional fees

(CPD, GDC, DBS, and professional indemnity).

Generous leave:

22 days of annual leave plus 8 bank holidays.

Company pension

, employee discounts, and private dental insurance. Uniform provided. Gym membership.

Schedule

Job Type:

Full-time / Part-time

Hours:

7.5-hour shifts, Monday to Friday.

Weekends:

No weekends required.

Location:

In person at Brecon Dental Care.
If you are a passionate individual looking to join a dynamic and expanding healthcare business, we would love to hear from you. Come and help us improve the lives and dental health of our town!

Job Types: Full-time, Part-time, Permanent

Work Location: In person

Job Type: Full-time

Pay: 23,809.50-25,857.00 per year

Benefits:

Additional leave Company pension Private dental insurance
Work Location: In person