Job Description

About us

We're not like other practices. Looking after your smile is essential but getting to know your wants, needs and expectations is equally important to us - not to mention your general health too. We centre around going the extra mile for our patients and are so proud of our care in the community focus.

What's the first thing you notice about someone? If you said their eyes.. stop it, you flirt! If you said their smile then keep reading for your perfect job opportunity.

With more than 15 years of serving the community and getting to know our patients, Remarkable Smiles is one of Derby's top rated Dental Practices and we've still got so much more to give. It's not all about teeth with us, our vision also includes helping the local community - from sponsoring football teams to handing out coffees to the homeless.

So, if you've been looking for a workplace with soul then we're looking for you too!

Remarkable isn't just how we define our work ,it's how we establish our teams and we're looking for a dedicated Front of House Lead to thrive and excel with us.

Whether you have dental experience or not, we want to hear from you.

Front of House Lead .

Job Summary

The Remarkable Smiles Family look forward to welcoming a Front of House Lead.

We are seeking an excellent communicator, a personable, proactive and dedicated team member who thrives in a patient engagement, customer service role and to whom takes pride in the environment they create.

In this role, as an experienced Front of House Lead you will collaborate with our dedicated Treatment Coordinating Team, delivering an exceptional patient journey.

You will be the welcoming face at Front of House, setting the tone for each patient visit with a warm, professional and efficient environment.

You will lead and play a crucial part in the daily Front of House operations.

Duties

Schedule and confirm appointments, ensuring optimal use of the clinician's schedule. Collaborate with our Treatment Coordinating Team to ensure an exceptional, seamless patient journey. Maintain patients' profiles accurately and confidentially. Provide excellent phone etiquette and customer service skills to ensure positive patient interactions. Promote, provide and inform patients of all services and benefits. Process payments and provide invoices Communicate effectively with both the Clinical and Treatment Coordinating Teams in support of patient's proposals and investments.

Responsibilities: TEAM

Provide support to all team members.

Report all issues of importance to the appropriate people.

Encourage effective teamwork and appointments.

Ensure lab work is dispatched to the appropriate surgeries on arrival.

Sort and deliver incoming mail to appropriate areas.

Complete any reasonable duties requested by the practice manager.

BUSINESS FOCUS

Constantly monitor the appointment book to maximise available appointment opportunities .

Encourage patients to give as much notice as possible if they need to cancel or rearrange appointments following practice protocol .

Make courtesy calls to avoid failure to attend long appointments.

Ensure all monies are taken for treatment, and accounts letters sent as required to avoid debt to the practice.

Ensure all monies are frequently removed from the reception area and always securely stored at the end of the day.

Report any equipment breakdowns immediately to the practice manager

Assist with the compiling of reports and records on practice performance.

Be aware of all company policies and procedures to ensure compliance.

ENVIRONMENT

Ensure that the reception area is clean and tidy at all times

Ensure waiting areas, corridors; stairs and immediate external areas are kept tidy and free of hazards.

Always be vigilant and always report any problem or concerns to the practice manager immediately.

COMMERCIAL SKILLS

Ability to use IT and operate a computer based system

Accurately deal with and balance money

Use own initiative

KEY COMPETENCIES

Customer focus

Communication

Team work

Deliver results

Planning and control

Decision making

Commercial focus

The Perks

Competitive salary Paid courses for career development 1

duvet day

for when you really need it 1 days paid volunteer work
Work remotely

No

We are passionate about what we do so if you too have a passion for delivering outstanding customer service , excellent communication skills, and eager to contribute to a dynamic team, we would love to hear from you!

Job Type: Full-time

Pay: From 12.21 per hour

Experience:

Receptionist: 1 year (preferred)
Work Location: In person