Job Description

Job Summary

The Remarkable Smiles Family look forward to welcoming a Front of House Lead.

We are seeking an excellent communicator, a personable, proactive and dedicated team member who thrives in a patient engagement, customer service role and to whom takes pride in the environment they create.

In this role, as an experienced Front of House Lead you will collaborate with our dedicated Treatment Coordinating Team, delivering an exceptional patient journey.

You will be the welcoming face at Front of House, setting the tone for each patient visit with a warm, professional and efficient environment.

You will lead and play a crucial part in the daily Front of House operations.

About us

Remarkable Smiles

is a well - established independent four surgery practice. Our skilled Clinicians provide a wide range of dental treatments to include Implants, Aligner systems, fixed orthodontics and restorative solutions.

This is an exciting opportunity to work in a patient- focussed environment alongside a supportive team.

Duties

Schedule and confirm appointments, ensuring optimal use of the clinician's schedule. Collaborate with our Treatment Coordinating Team to ensure an exceptional, seamless patient journey. Maintain patients' profiles accurately and confidentially. Provide excellent phone etiquette and customer service skills to ensure positive patient interactions. Promote, provide and inform patients of all services and benefits. Process payments and provide invoices Communicate effectively with both the Clinical and Treatment Coordinating Teams in support of patient's proposals and investments.
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We are passionate about what we do so if you too have a passion for delivering outstanding customer, excellent communication skills, and eager to contribute to a dynamic team, we would love to hear from you!

Job Type: Full-time

Pay: From 12.21 per hour

Expected hours: 40 per week

Benefits:

Company pension
Work Location: In person