Job Description

Bring your passion for people to a role where every day makes a difference.

The HICA Group is excited to offer a fantastic opportunity for a

Front of House Manager

at The Hollies, our specialist dementia care home in Hessle. This is a fixed-term position (9 months) to cover maternity leave, working

two days a week, 9am-5pm

.



We're looking for someone who radiates warmth, thrives on delivering exceptional customer service, and takes pride in creating a welcoming, well-presented environment. If you're a natural organiser and a positive influence, we'd love to hear from you!

The company is unable to sponsor the employment of international workers in this role. You will be required to provide evidence of your right to work in the UK.

Pay & Hours:
13.62 per annum 16 hours per week Day shift (9am - 5pm) Working on a rota covering 7 days per week (including every other weekend)

The Role:

As

Front of House Manager

, you'll play a key part in shaping the first impression of The Hollies and ensuring a warm, welcoming, and well-organised environment for everyone who walks through our doors. Working

16 hours per week

(including

rotational weekends

), you'll lead from the front--literally and figuratively--managing key support teams and enhancing the overall experience for residents, families, and visitors alike.

Key responsibilities include:

Be the face of The Hollies

- Deliver a professional and friendly reception and administration service, acting as a vital link between residents, families, visitors, and the management team.

Keep things running smoothly

- Manage financial records, handle payments, and maintain accurate systems and documentation.

Showcase our home

- Collaborate with internal teams to promote our services, respond to enquiries, host tours, and build strong relationships with prospective clients.

Lead support teams

- Oversee housekeeping and maintenance teams, conduct regular audits, and drive high standards of cleanliness and presentation.

Enhance mealtimes

- Support the manager in creating a positive dining experience, offering flexible menu options tailored to individual dietary needs.

Support behind the scenes

- Assist with administrative tasks such as minute-taking, diary management, staff communications, and system updates.

Maintain accurate records

- Ensure client files and documentation are up to date, secure, and well-organised.




We're looking for someone who thrives on variety, values teamwork, and takes pride in delivering exceptional service. If you're passionate about making a difference and creating a positive environment for both residents and staff, we'd love to hear from you.

Rewards & Benefits:



We believe great work deserves great rewards. Here's what you'll enjoy:
22 days holiday plus 8 bank holidays (Pro Rata) Company sick pay scheme Wagestream - Access up to 50% of your pay instantly Car Maintenance Scheme - Spread the cost of MOTs and repairs Cycle to Work - Save up to 1,000 with Halfords Refer-a-Friend Bonus - Earn 250-2,000 Recognition Rewards - Win monthly vouchers for going above and beyond Career Development - Funded qualifications & clear progression paths Monthly Lottery - Cash prizes just for being part of the team Retail & Lifestyle Discounts - Save on shopping, travel, and entertainment Fitness Perks - Discounted gym memberships & free online workouts Smart Savings & Loans - Credit union access & tech purchase scheme Health Plans - Discounted hospital and protection cover Wellbeing Support - 24/7 Employee Assistance Programme Free Parking - On-site and hassle-free

About you:
You're someone who brings both heart and skill to everything you do. Ideally, you'll have: GCSEs (or equivalent) in

English and Maths

A qualification in

Business Administration or IT

, or be working towards one Experience in

cash handling

and managing

bank transactions

A background in

customer service

, with confidence in dealing with the public Experience

supervising or overseeing a small team

Strong

written and verbal communication

skills Familiarity with

audits

, record-keeping, and giving constructive feedback Confidence using

Microsoft Word and Excel

, and general IT proficiency.




Whether you're just starting out in the care sector or already have experience, what matters most is your

kind nature

,

positive attitude

, and a genuine passion for making people smile. If that sounds like you, we'd love to welcome you to the team!

Additional Information:

The Hollies Care Centre is an exceptional, newly renovated 44 bed Care Home located in the charming town of Hessle. Situated just outside of Hessle Square, it is a quick 5 minute walk away from the bus stops and local shops.



The HICA Group are a 'Not for Profit' organisation providing a range of care services to older people and people with learning difficulties both within residential and nursing homes and within the community.

Please note that successful candidates will be required to undertake an enhanced DBS check.
N/A


N/A