Job Description

Job Ref: AUC1289
Branch: Auchrannie Resort
Location: Auchrannie Resort, Isle Of Arran
Salary/Benefits: up to 45,000 per annum
Contract type: Permanent
Hours: Full Time
Shift pattern: 5 days from 7
Hours per week: 40
Posted date: 20/11/2025
Closing date: 22/12/2025


About Auchrannie


Situated on the beautiful Isle of Arran on the West Coast of Scotland, Auchrannie is a unique resort with two 4-star hotels and over forty 5-star luxury self-catering lodges and retreats. In addition to our luxury accommodation, we deliver amazing dining experiences across our restaurants, as well as the chance for our guests to relax in our incredible leisure facilities and book a treatment in our ASPA, Scotland's first island destination spa.


About the role:


Reporting the Revenue and Systems Director you will lead guest service and operational excellence across the Resort through direct leadership of our Reception, Reservations, Groups and Events, Country Club and Spa teams. You will work closely with the Revenue and Systems Director, Resort Manager and Duty Management team to ensure every detail of the guest journey is looked after from pre-arrival to guest reviews.


In this role, you will:


lead from the front and oversee every detail of our guests experience from pre-arrival to departure
be a supportive and visible presence across the Resort, engaging with team members and guests, looking for opportuniites to enhance team member and guest experiences at all times.
enable a positive and engaged work place culture where all team members feel valued and included
lead and support your managers to grow and continuously develop, supporting clear succesion plans for the Front of House teams and wider Resort.
motivate and train Front of House team members to deliver outstanding levels of guest service and optimize room sales.
to review monthly performance and analyse Front of House departmental results with Revenue and Systems Director, identify potential areas for improvement and capitalize on new revenue streams.
suggest and implement changes to processes to continually increase efficiencies, increase positive guest feedback, and reduce departmental costs as and where appropriate.
oversee department staffing resource planning, rotas and recruitment to match business requirements


To be a good fit for this role you will:


demonstrate strong leadership skills that inspire team members to do their best every day.
have a minimum of 3 years experience managing a reception and reservations team in a large 4/5 star property.
be passionate about guest service and the hospitality industry with ambitions of progressing your career within the
be able to create a sense of trust and a fun collaborative working environment with your managers.
demostrate great operational skills and a natural flair for guest service and 5 star standards
be a great communicator; active listener, negotiator, coach and trainer
enjoy being part of a unique and invested management team and contribute to the future of Auchrannie.
have excellent IT skills and knowledge of PMS systems including Guestline


We are offering a competitive benefits package including the option of a modern studio apartment, complimentary leisure membership and a share of tronc.


Why choose Auchrannie?


Working at Auchrannie offers you a truly unique employee experience. You are more than just part of the team; you are part of our Auchrannie family. As an Employee-Owned Resort, we work collectively to achieve our business objectives and deliver memorable guest experiences, which in turn delivers a financially and personally rewarding career.


We offer a wide range of exclusive team member benefits including: -


Full Leisure Membership with unlimited access to our swimming pools, thermal suites, well equipped gym and multi-purpose gameshall
Free bike hire
Exclusive resort discounts
Share of resort tips (paid monthly)
Employee wellbeing and assistance programme
Team and social activities.
Long service benefits
Referral scheme
Training and development opportunities
Modern live-in accommodation available