Job Description

Description

We're more than just a nursery group. We're the UK's most innovative early-years education provider, proudly certified as a Great Place to Work and ranked the 30th Best Workplace in the UK.

At N Family Club, we dreamed of reimagining early years education. Becoming a place that fosters creativity, embraces a curriculum-led approach, and prepares children for the modern world. We're proudly making our dream a reality - and we want you to be a part of it!

As a Front of House Manager, you'll be the welcoming face of the nursery - providing exceptional service to families, supporting the leadership team, and helping ensure the smooth day-to-day running of the nursery. You'll be a true multitasker, creating a warm and professional experience for everyone who walks through the door.

What you'll be doing...

Greet and support parents, carers, and visitors with warmth and professionalism Manage phone and email communications efficiently and effectively Oversee front of house operations, ensuring a seamless and welcoming environment Maintain daily records, registers, and other administrative systems Work closely with the Nursery Manager and leadership team to ensure operational excellence Support with invoicing, admissions, and enrolment queries Organise events, tours, and open days with attention to detail and great customer care Ensure compliance with GDPR and other administrative policies
Be the go-to problem solver - calm under pressure and always one step ahead

Our Front of House Managers should have...

Excellent customer service experience, ideally in hospitality, retail, or education Strong communication, admin, and organisational skills Proficiency in MS Office and/or nursery management software (training provided) Friendly, confident, and approachable - a people-person through and through Ability to multitask and prioritise in a fast-paced setting A passion for working in a family-focused, child-centred environment
A team player attitude with a proactive, solutions-focused mindset

The N Advantage

Competitive salary

- 29,453 - 39,520, based on experience and dedication Up to 1,750 annual performance bonus

Flexible working

- choose 4-5 days a week for work-life balance

Up to 35 days holiday

- including a personal 'Me' day and Christmas closure

100 annual learning fund

+ access to N Academy (leadership, early years training & more)

100 clothing allowance

- express your own front desk style!

Enhanced family leave

for parents, carers, and more

40% childcare discount

+ 6 emergency childcare days per year

And that's not all!

5-year loyalty bonus

- an around-the-world trip + 2 bonus weeks off

10-year loyalty bonus

- 'Out of this world' experience + 2 extra weeks off

Referral bonus

- earn up to 1,000 per successful hire

Lifestyle savings

- discounts on groceries, fashion, travel, tech, and fitness

Travel support

- season ticket loans and cycle-to-work scheme

Wellness perks

- team socials, gym discounts, online fitness, and more

Why N Kentish Town?

Join our fantastic team at this vibrant nursery in the heart of Kentish Town, North West London.

Getting here is a breeze! With buses 88, 393, and 214 stopping right outside, and Kentish Town station just a short walk away.

Making an impact...

At N Family Club, we do things differently. We support and celebrate individuality, champion diversity, and give every team member a voice. Our culture is rooted in respect, collaboration and a shared passion for early years education.

We invest heavily in your growth - from career progression and in-house training to mentorship and personal development. With innovative environments, top-tier benefits, and a focus on wellbeing, we're building a workplace where educators thrive, and children soar.

Join N Family Club today and help us reshape early education for the better.

What's next?

If you think you got what it takes, click apply and fill in our super quick (1 min) application form!



If you want to read more about N, our benefits and work culture, visit our Careers website or our Glassdoor Page.

About N Family Club

We began with a dream. To be the highest quality, and most loved, early years education group in the UK. We imagined a future of early years education that was different. Where a focused, curriculum-led approach would inspire big dreamers and big career movers. Where children are prepared for this ever-changing, modern world and where people come to life when they come to work!

At N, we have a commitment to safeguarding our children and thoughtfully prioritise the safety and well-being of everyone in our nurseries. As part of our commitment to ensuring a secure environment, we diligently adhere to the guidance provided by regulatory bodies. Our dedication to safer recruitment practices is underscored by our compliance with key legislation designed to protect vulnerable individuals.

By embracing these laws and legislation (DBS Code of Practice; DBS Referral Guidance; Rehabilitation of Offenders Act 1974 and Regulated Activity), we uphold the highest standards of safety and accountability, fostering a nurturing environment where everyone can thrive.



Click here for more information on our commitments.

In line with Safer Recruitment and Keeping Everyone Safe, N Family Club will carry out online searches for all shortlisted candidates including a Google and Social Media search. Any information found from the online searches, may be discussed at the interview stage.