Job Description

At the iconic Athenaeum of 116 Piccadilly, Mayfair, you'll be working with us to deliver to our famous five-star service while keeping our independent & unique spirit at heart.


We have 162 rooms, including 18 townhouse residences, three meeting spaces, a bar and restaurant, featuring seasonal menus championing the very best local, sustainable produce and a decadent afternoon tea, we're a lively place to work.

Our People

The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.

Our Opportunity

Person Specification:

Detail oriented, you pick up on the smallest details about a guest and use that to tailor service. Calm and collected under pressure, with the ability to prioritise and adapt. Tackle challenges with a solution focused mindset. Excellent communication skills, you can share your thoughts in an engaging manner through different methods. Able to demonstrate leadership behaviours that convey confidence and command respect from others.

Key Responsibilities:

Lead, manage, and motivate the front of house team to deliver exceptional guest experiences. Oversee daily operations of the reception, concierge, guest relations, and porter teams. Ensure smooth check-in and check-out procedures with minimal wait times and maximum guest satisfaction. Handle VIP guests, special requests, and resolve guest concerns promptly and professionally. Maintain strong communication with housekeeping, reservations, and other departments to ensure coordinated service delivery. Monitor performance standards and service quality, conducting regular training and coaching. Ensure compliance with health and safety regulations, brand standards, and company policies. Manage front office budgets, including forecasting, payroll, and cost control. Drive guest satisfaction scores and proactively implement service enhancements. Consistently exceed external benchmarks such as AA, Forbes and mystery guests.

Our Benefits

We want to share the Sutton Hotel Collection's values of generosity, kindness and contribute towards the happier lives of you, our people. Here are some of the benefits you will receive, when you join us:

Free Hotel Breaks

- From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.

Wellbeing

- We encourage you to enjoy your time off work and will contribute 150 towards a membership at a leisure centre or with associations such as the National Trust.

Enhanced Maternity and Paternity Leave

(26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)

Institute of Hospitality

- We will pay for your membership, creating avenues for learning, coaching and mentoring.

Learning and Development

- An extensive range of training opportunities are available to facilitate your personal development.

Health Assured

- A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.

Subsidised Learning Courses

- We encourage your learning, and development so would like to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, bespoke uniforms, regular on and off-site social events and celebrations as well as a cycle to work scheme.

At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship. We enable our people, to make the place

.


INDHOTEL