Job Description

Front of House Manager

Salary 28-35k depending on experience plus share of gratuities 45 hours per week over 5 days Split/Straight Shifts - Meal provided for straight shift

28 days annual leave (including Bank Holidays). Work place pension scheme

Job description

Responsible for day to day running of the bar and restaurant. Responsible for end of day procedures, end of day on the tills etc, securing all areas and locking up/alarming the premises. Taking telephone bookings and managing table allocations Weekly social media updates with promotions, events etc and responding to any enquiries Ordering stock to maintain necessary levels, monitoring and checking supplier prices and ensuring good stock rotation. Checking deliveries on arrival Maintaining a high level of cleanliness in all public areas, behind the bar, cellar, outside areas and garden. Ensuring staff are always well presented. Hiring and managing front of house staff. Giving staff full induction training covering our procedures and company policies. Responsible for weekly rotas to be sent out to staff on a regular day each week. Cellar management of beer condition, pipe cleaning, equipment maintenance and temperature control. Liaising with Chef Manager and Administrator re menus, emails, reservations and customer enquiries Keeping good communications with the kitchen during service to ensure everything runs smoothly Promoting sales and encouraging staff to offer up selling and to have good communication skills with customers. Ensure customer care is of the most excellent standard, resolve any complaints and ensure customers are always made to feel welcome and valued.
Your qualities

Previous experience in a similar role Possess good customer service skills Good organisational skills and a proactive team leader Good communication skills, verbal and written The ability to produce good team work in a happy environment Have a personal licence and understanding of licensing laws. Food Hygiene certificate level 2 Bags of enthusiasm to motivate staff to give the best customer service possible and to make it a good place to be working in Passionate about good food, wines and beers
I

Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Benefits:

Company events Company pension Employee discount Gym membership On-site parking
Ability to commute/relocate:

Stowmarket IP14 4BH: reliably commute or plan to relocate before starting work (preferred)
Experience:

Restaurant management: 1 year (preferred) Bar management: 1 year (preferred) Hospitality: 1 year (preferred) Customer service: 1 year (preferred) Management: 1 year (preferred) Supervising : 3 years (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person