Job Description

FRONT OF HOUSE PRACTICE CO-ORDINATOR - Private Dental Practice

Are you looking for a new challenge? Are you organised, highly motivated, good at multi-tasking and have a can do attitude?

If so, this could be the role for you!

We are looking for an experienced professional to join our fully private, award winning implant clinic based in Cardiff as our

FRONT OF HOUSE PRACTICE CO-ORDINATOR

. We are a great, fun team who are incredibly passionate about providing 5customer service to all of our patients and we need someone amazing on board to help us! This is more than just an everyday Reception role!
We will expect you to be able to work under pressure in a busy environment and have exceptional organisational skills. Enthusiasm and positivity are also an absolute must!

The duties of the role will involve:

Welcoming patients and visitors pleasantly and with professionalism.

High-quality reception and administrative duties in line with the GDC guidelines and practice policies ensuring your team know exactly what they are doing.

Responding to patient enquiries promptly with a positive and friendly manner.

Scheduling patient appointments in accordance with the practice policies.

Keeping patients informed of all necessary information regarding their appointment.

Maintaining accurate patient records.

Collecting and recording patient payments.

. Managing clinicians' schedules to ensure that information is accurate and scheduling is smooth and efficient.

Dealing with outstanding payments in accordance with the practice payments policy.

Establishing and maintain productive working relationships with all members of the dental team.

Essential experience and skills:

Excellent relationship builder

Outstanding customer service skills

Organised with high level of accuracy and attention to detail

Easily builds rapport with people and has a friendly and approachable disposition

Confident and empathetic nature

Flexible and willing to help the team

Can do, positive attitude!

What we can offer you

:

25 days holidays allowance + bank holidays (pro rata)

1/2-day off for your birthday each year.

Annual Pension contribution

Free parking

Free uniform

Great friendly team with days/nights out

Please apply by sending a

cover letter

and your

CV

for the attention of Rachel Gleeson and tell us how you could make a difference to the Fusion Team!

Closing date: Monday, 16th October 2025

Job Type: Full-time

Pay: 27,000.00-31,000.00 per year

Benefits:

Additional leave Company events Company pension Free parking Gym membership Health & wellbeing programme Relocation assistance
Work Location: In person