Job Description

Description

We're looking for a confident and professional Front of House Services Co-ordinator to join our team at the new Midland Met Hospital. This permanent, full-time role is a great opportunity to deliver an exceptional front-of-house service and ensure a welcoming experience for all students, parents, staff, and visitors. If you're organised, approachable, and passionate about providing excellent customer service, we'd love to hear from you.

Key Responsibilities

Serve as the first point of contact for parents, students, staff, and visitors, delivering a warm and professional welcome. Uphold safeguarding standards by carrying out ID checks and maintaining accurate visitor records. Manage incoming calls, emails, and general enquiries, ensuring efficient and helpful communication. Maintain an organised, safe, and welcoming reception area that reflects the values of the College. Coordinate room, meeting, and hospitality bookings to support College events and activities. Provide effective administrative support, including data entry, record management, and internal communications.

Skills, Knowledge and Expertise

Has excellent communication and interpersonal skills, creating a warm and professional first impression. Is highly organised and confident in managing multiple tasks. Is proficient in Microsoft Office and other information systems. Understands safeguarding and confidentiality within an educational environment. Holds Maths and English qualifications at Level 2 (Grade C/4 or above). Has experience in a reception, front-of-house, or other customer-facing role. Ideally has previous experience working in a school or college setting.

Benefits

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Top-Tier Salaries

- We offer

sector-leading pay

with some of the most competitive salaries around

Unbeatable Time Off

- Enjoy

35-50 days of annual leave

, plus

8 bank holidays AND extra time off at Christmas

- because work-life balance is essential

Fast-Track Your Career

- Take advantage of

dedicated development days, career pathways, and talent schemes

designed to help you grow and succeed

Cycle to Work Scheme

- A healthier, greener, and more cost-effective way to commute



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Exclusive Discounts on Onsite Services

- Save on

Bliss Hair & Beauty Salon, dog grooming, car health checks, and more

Fitness Perks

- Enjoy our

college gym facilities

or discounted rates at local gyms to keep you feeling your best

Generous Pension Contributions

- We invest in your future with

23.68% employer contribution for teaching roles

and

21.5% for non-teaching roles

Retail & Travel Discounts

- Unlock

exclusive savings on high street brands, local transport, cross-country travel. UNIDAYS, Student Beans and Blue Light Discount

Free Will Writing

- We've got your back with professional support for your future planning

Free Flu Vaccine

- Stay healthy and protected at no cost to you

Wellbeing Support

- Access

confidential counselling services and wellness platforms

to support your mental and emotional health

We Celebrate You!

- We recognise and appreciate your hard work with

awards, recognition events, and celebration days

throughout the year.

About Sandwell College

Sandwell Family of Colleges is a group of educational institutions located in the West Midlands region of England, offering a diverse range of courses and programs to cater to various interests and career aspirations. The family comprises of Sandwell College, Cadbury Sixth Form College, Central St Michael, Professional Academy, Central St Michaels Science, Engineering and Manufacturing Centre. With state-of-the-art facilities, experienced teaching staff, and a commitment to student success, the Sandwell Family of Colleges provides a supportive and inclusive learning environment, enabling individuals to pursue their educational and career goals effectively.

Sandwell Family of Colleges is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We have robust policies and procedures in place to ensure a safe and secure learning environment for all our students and staff. At Sandwell Family of Colleges, we believe that creating a safe, nurturing and inclusive environment is essential for enabling our students to thrive academically and personally. We are unwavering in our commitment to safeguarding and will continue to uphold the highest standards to protect the most vulnerable members of our community.



Please note that as part of our onboarding process, you will be required to either undergo an Enhanced DBS check or provide your existing Enhanced DBS certificate if you are registered with the Update Service.



We expect all applicants to be fully transparent about any information that may be disclosed as part of this check so that we can discuss it at the earliest opportunity. For more information on what may show on your Enhanced DBS check please visit: https://vetting.com/blog/what-shows-and-doesnt-on-a-dbs-check/