Job Description

Phone Co-ordinator / Front of House Role

This is an important role within our practice for an energetic and personable individual who is highly skilled at communicating with the public by phone, email, SMS, zoom, and in-person.

You will be the first point of contact for our prospective patients, and will have responsibility for signposting them and assisting them with their enquiries and bookings. This will involve using CRM systems and databases to understand incoming patient enquiries, and to then proactively contact and communicate with these prospective patients in order to help them schedule their first appointment.

You will need to have excellent telephone manner, and good organisational skills, with excellent punctuality and motivation to succeed and do the best you can.

You will also split your time in our Front of House zone, as a Patient Concierge - this will involve in-person welcoming our patients, checking them in, and working with our team to deliver the best quality of service and customer care.

About Us

We are a boutique private dental clinic in the heart of Leicestershire looking for a dedicated front of house team player.

Our clinic is committed to providing clinical excellence with comprehensive and bespoke smile and dental treatments. We offer orthodontics, implant surgery, smile design and makeovers, as well as quality general dentistry.

We are looking for team members who show commitment and dedication to their role, able to work well independently and as a team. We carefully select our team to ensure everyone is there for a shared purpose - to provide the best possible quality of care. Our team will always go the extra mile for every single patient, and we provide the best possible patient journey from start to finish.

Front of House/Patient co-ordinator staff are expected to have a great public image, be extremely confident in their communication with the public and the team, and be telephone and computer literate. You will be liaising with patients and the team verbally, in person, by email, by phone, and via social media channels.

There is also scope for growth for the right candidate within the business within both our clinical and non-clinical teams. We want to carefully grow our team to provide the best possible environment for our staff, our clinicians and our patients.

This is a full time role, and the clinic is open Monday to Saturday.

Competitive salary, bonuses and benefits, all to be discussed at interview, based on experience and skills.

Reach out to us if you're looking for somewhere you can really use your skills in a great environment, and have the support and team in place to help you further your career!

Job Type: Full-time

Pay: From 23,000.00 per year

Additional pay:

Bonus scheme Commission pay Performance bonus Yearly bonus
Benefits:

Employee discount
Schedule:

Monday to Friday Weekend availability
Work Location: In person