Job Description

McKeown Medical

Glasgow

Ref:

MMFOH25

JOB DESCRIPTION -

Front of House / Receptionist

Looking for a role where you can make a difference to people's lives? If you're warm, professional and take pride in delivering exceptional service, we'd love to hear from you.

This is an exciting opportunity to join a rapidly growing private medical clinic in the heart of Glasgow. McKeown Medical has built a reputation for excellence in aesthetic medicine and aesthetic surgery and is now expanding into wider private healthcare at the luxury end of the market. We pride ourselves on providing medical excellence, delivered with an exceptional patient experience.

As the first person our patients meet, you will play a key role in setting the tone for their journey with us. The role combines reception duties, patient coordination and administrative support for the wider clinical team. You will ensure every patient is welcomed, looked after, and guided smoothly through their appointment, from arrival to departure.

This is a rapidly growing and expanding business with the opportunity for significant career progression with demonstration of excellence on the job. You would be based in our city centre office and work 5 days - 4 weekdays + every Saturday.

This is a patient-facing role within a close-knit and high-performing team. The work is fast-paced and detail-led: the ideal candidate will be polished, organised and calm under pressure, with a genuine passion for people and exceptional service.

Skills and Abilities

Warm, polished and confident communication style Naturally empathetic with excellent interpersonal skills Professional presence and strong personal presentation Highly organised with excellent attention to detail Efficient diary planning and time management Ability to multitask and remain calm in a busy environment Team player with a positive and proactive attitude Comfortable working with systems and digital tools Commercial awareness and appreciation of a premium service environment Experience with CRM systems preferred (HubSpot / similar)

Day-to-Day Responsibilities

Welcoming all patients and visitors to the clinic and ensuring a premium front of house experience Managing check-in and check-out processes, including payments and appointment scheduling Handling inbound calls, enquiries and email correspondence in a professional and reassuring manner Supporting the patient journey by maintaining clear communication with clinicians and the patient relationship team Presenting clinic services in a confident and informative way when appropriate Assisting with patient paperwork and record keeping Preparing consultation rooms and maintaining a clean and organised reception environment Providing administrative support to the clinical and management team as required Delivering exceptional service at every touchpoint in line with McKeown Medical's brand standards

Package and Rewards

28,000 - 30,000 depending on experience

Company Pension (NEST) 28 days annual leave 40 hours per week split over 5 days - 4 weekdays + every Saturday. Further benefits to be discussed at interview
Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Work Location: In person