Job Description

Front of House Receptionist

Full-time or 4 days minimum

Salary: 26,000 to 30,000 (FTE) + Practice Performance Bonus

Location: Hoddesdon, Hertfordshire (EN11 8BY)

Mandatory days: Monday, Tuesday, Wednesday

North House Dental is a friendly, fully private dental practice focused on delivering exceptional patient experiences. With exciting growth ahead, we are looking for a highly organised, polished and reliable

Front of House Receptionist

who can take full ownership of the reception desk and ensure every patient receives a warm, seamless and professional welcome.

This is not a basic call-answering role. You will be the face of the practice and the custodian of the patient journey from the moment they contact us.

Why Join Us

? Competitive salary with opportunity for progression

? Monthly practice performance bonus

? Strong focus on training and development

? Supportive clinical and administrative team

? Free parking and excellent transport links

? A well-run, compliant practice with established systems that need consistent execution

? Discounted dental care

Role Purpose

To provide an outstanding front-of-house experience, ensure day-to-day organisation of the practice, maintain administrative accuracy, and act as the reliable anchor of the clinical team.

Key Responsibilities

Patient Experience & Front of House

? Warmly greet every patient and maintain a professional, positive presence at reception

? Answer calls promptly with confident communication and clear articulation

? Use patient-friendly scripts, maintain consistent tone, and represent our brand values

Diary & Appointment Management

? Manage diaries for dentists, therapist and hygiene clinics

? Use alternate-close techniques when offering appointments to improve conversion

? Reduce white space by proactively filling gaps in the diary

? Handle cancellations and rebooking using daily reports

? Ensure patient recall % is maintained or exceeded

Administration & Organisation

? Open and close the day following established checklists

? Manage emails, recalls, reminders and follow-ups

? Maintain accurate patient records on Dentally

? Manage referral tracking, incoming documentation, x-rays and reports

? Keep reception clean, organised and presentation-ready at all times

Communication & Coordination

? Liaise clearly with clinicians and nurses to support the smooth daily running of the practice

? Ensure handovers are consistent, documented and followed

? Keep on top of daily tasks without needing prompting; own your domain

What We're Looking For

? Strong customer service experience (hospitality ideal: hotel, spa, premium retail, medical front desk)

? Excellent communication, clarity of speech and a friendly, confident disposition

? Highly organised and able to follow structured daily processes

? Comfortable using software, learning new systems and working with reports

? Able to handle multiple tasks calmly and professionally

? A proactive mindset: sees what needs doing without being asked

? A genuine interest in people and service

Dental experience is helpful but not essential if you are quick to learn and confident with systems.

How to Apply

Send your CV and a short cover letter to

Mrs Ram

at

dr.p.ram112@gmail.com

Job Type: Full-time

Pay: 26,000.00-30,000.00 per year

Benefits:

Company pension Employee discount Free parking Referral programme
Work Location: In person