Job Description

We are looking for a friendly, organised and professional

Front of House Receptionist

to join our busy veterinary practice.

Key Responsibilities

As the first point of contact for our clients, you'll play a vital role in creating a welcoming and supportive environment. From greeting owners and their pets to managing appointments and administrative tasks, you'll ensure the smooth running of our front desk and deliver a first-class client experience.

Key Responsibilities

Greet clients and their pets with warmth and professionalism Manage incoming calls, emails, and appointment bookings Maintain accurate client and patient records Handle payments and invoicing Provide information on services, products, and general pet care advice (non-clinical) Support the veterinary team with administrative duties Ensure the reception area is tidy, safe and welcoming
An entrepreneurial nature is a must-have. A healthy appreciation for the benefits of working in a modern setting with a supportive and competent team while being well compensated is a must. In practical terms, this means:

Being a self-starter (takes responsibility, gets things done, no hand-holding needed) Being an exceptional problem solver Comfortable with change, as we optimize our clinical model frequently Comfort with ambiguity and able to deal with imperfection The desire to help improve the clinic's operational performance in meaningful ways Not "gossipy" Serious about work, but fun to be around

Requirements

Excellent communication and interpersonal skills Professional, approachable and empathetic manner Strong organisational skills with attention to detail Comfortable using computer systems and booking software Ability to remain calm under pressure in a busy environment Previous reception or customer service experience (ideally within a veterinary or healthcare setting, though not essential) A genuine love of animals and commitment to client care

Hours

40 hours per week, predominantly Monday to Friday, 08:30 to 17:30 (with a 1-hour unpaid break) but flexibility required on occasions with time in lieu.

APPLY HERE:

https://hr.breathehr.com/v/front-of-house-receptionist-42716

Job Types: Full-time, Permanent

Pay: From 28,000.00 per year

Benefits:

Company pension Employee discount Life insurance Private medical insurance
Work Location: In person