Job Description

FOH Receptionist - Full Time Position at East West, Nottingham - 9am - 6pm

At CEG, we don't just build and manage bricks and mortar, we build communities. We make space for people to flourish and businesses to develop, we want to provide the perfect place for businesses to thrive.

The Front of House Receptionist role is integral to ensuring that a first-class experience is provided to our tenants and their visitors by building strong, long-lasting partnerships. This role would suit an immaculately presented, professional and highly organised individual, who has had previous Front of House experience and a friendly presence. They must be willing to go that extra mile for tenants and visitors and thrive in creating a memorable customer service experience.

This diverse role requires team delivery of a range of services to our tenants and visitors, including the provision of event management, community placemaking, and the support of building amenities such as the Cafe and breakout space.

This role is a unique opportunity for an enterprising individual who wishes to deliver an unforgettable service, have a long-lasting career and the opportunity to create something amazing.

Reports to Front of House Manager

Key Responsibilities

Delivery of a first-class customer experience to all tenants and visitors Establish excellent tenant relationships, keep abreast of tenant needs and delivering improvements where necessary Work alongside CEG's Customer Experience Team to deliver the LIFE by CEG experience on site Ensure the Life by CEG Life App is kept up to date with the latest building events, and cafe offers and all other site relevant content Working with local partners and securing discounts and activity listings to create the best tenant service. Promoting the East West community initiatives including car-pooling and other travel amenities Establish and maintain excellent relationships with the East West cafe and create other partnerships to achieve the best service and offer for tenants Ensure the Building Operations Manual is reviewed regularly and kept up to date Ensure all aspects of front-of-house admin policies and procedures are adhered to Ensuring reception is covered at all times Be part of the presentation team, talking knowledgeably about the workspace on offer, the building and the location, showing potential tenants available office space and benefits of East West. Take responsibility for maintaining 'viewing-ready' space and the presentation of the building To be familiar with the building, in particular, its construction, the services provided, plant and equipment, fire and security systems and front-of-house services Ensure the safety of all contractors, tenants and visitors to ensure the highest levels of compliance in respect of Health and Safety and Statutory Legislation Reporting of faults and incidents through the eLogbook's facilities management helpdesk and managing this through to resolution Providing ongoing support to facilities management and the Investment Management teams Competent to support planned and unplanned evacuations, always remaining calm and professional

Key Skills and Personal Attributes

Highly presentable and professional Excellent IT skills, including MS Word, Excel and Outlook Totally customer service driven - willingness to understand and meet the needs of both internal and external clients in order to build and maintain positive relationships Excellent communication skills, oral and written Workflow management i.e. effective organisational and time management skills and the ability to prioritise Acts as an Ambassador for CEG and East West. Commitment to Excellence - uses their initiative, adapts positively to change and is proactive in finding solutions to issues. Always focuses on delivering quality work and driven to learn more

Requirements

FAAW Qualified (preferred) Exceptional customer service skills Experience in a similar role Excellent Communication Excellent IT skills Team player with the ability to be flexible Health & Safety Awareness
Job Type: Permanent

Pay: 26,500.00 per year

Benefits:

Company pension Cycle to work scheme Enhanced maternity leave Life insurance Private medical insurance Referral programme
Schedule:

Monday to Friday
Work Location: In person