Job Description

Front of House Reception

We run a successful Pilates & Health Hub company in Richmond. This role is inherently intrapreneurial: you'll help run the business from behind the scenes--coordinating Pilates teachers, handling client communications, supporting with marketing requirements, and keeping the Health Hub running smoothly.

Working hours

Mon-Fri, 8:30 am-4:30 pm.o Flexibility will be expected to support business requirements.o This will be a Self-Employed role; therefore, all taxes and NI will be your responsibility.
Key responsibilities

Front-of-house reception: greet clients, manage bookings, and handle enquiries.o Coordinate schedules between teachers and clients; keep daily operations on track.o Manage social media accounts (Instagram, TikTok, Facebook, Google Business): plan/schedule posts, respond to DMs/comments, and track basic performance.o Manage daily emails and tasks set by the CEO to support the business. o General admin: payment follow-ups, Invoicing, filing, and maintaining a tidy, professional reception area.o Support the CEO in a PA Capacity. o Support our Health Consultants who operate within the Hub and support their visiting clients.
What we're looking for

Technologically proficient, well?spoken, and strong social skills.o Marketing skills required: basic copywriting, content scheduling, and familiarity with simple design tools (e.g., Canva) or analytics dashboards.o Proactive, organised, and eager to learn how a growing business operates.o Health?conscious and aligned with our mission of helping clients get results.o Friendly, approachable manner.
Job type

Full-time

Benefits

Casual dresso Discounted or free foodo Employee discounto Access to a heavily discounted coffee shopo Discounted massages
Qualifying questions

Availability & flexibility: Can you commit to Mon-Fri, 8:30 am-4:30 pm and occasional flexibility to support business requirements (events/holiday cover)? Please note any constraints.o Front-of-house operations: Describe a time you ran a busy reception while handling calls, bookings and walk-ins. Which systems did you use, and how did you prioritise? (Max 150 words)o Social media & marketing competence: Share 1-2 examples of posts/campaigns you created for a business account. What was the goal, what tools did you use (e.g., Canva, Meta Business Suite, Google Business), and what results/metrics did you track? (Links or brief summary)o Client-service scenario test: A client arrives early, the phone is ringing, and an Instagram DM asks for same-day availability. Walk us through your first three actions and why. (Max 120 words)
Work location: On-site in Twickenham TW1 2DY

Job Type: Full-time

Pay: Up to 25,500.00 per year

Experience:

Office: 2 years (required)
Language:

English (required)
Work Location: In person