Job Description

Role Overview

We are seeking a proactive and enthusiastic

Front of House & Sales Coordinator

to be the face of our clinic. This role is crucial in

driving sales

by confidently calling

warm leads

, booking appointments, and ensuring every client feels welcomed and cared for from the moment they walk in.

Key Responsibilities

Serve as the first point of contact for clients, providing a warm and professional welcome Confidently call and engage warm leads to convert inquiries into appointments Provide detailed information about our treatments and services, highlighting benefits to potential clients Answer phone calls, respond to inquiries, and book appointments efficiently and accurately Greet clients, offer refreshments, and ensure they have a pleasant experience Maintain accurate records and update the CRM system (Go High Level) with client interactions Support the clinic team in day-to-day administrative duties and maintain a clean, organised reception area

Requirements

Proven experience in a front-of-house or customer service role is preferred. Excellent verbal and written communication skills. Strong organisational skills with an ability to prioritise tasks effectively. Ability to work well under pressure while maintaining a positive attitude. A proactive approach to problem-solving with strong decision-making capabilities. Flexibility to adapt to changing priorities and schedules.

What We're Looking For

Previous experience in a sales or call handling role (clinic or beauty setting preferred) Confidence on the phone and strong communication skills A people-person who thrives on delivering exceptional customer service Highly organised with strong attention to detail Team player with a proactive attitude Comfortable working in a fast-paced, dynamic environment

Benefits

Competitive salary with commission incentives Ongoing training and development opportunities Staff discounts on treatments and products Positive, supportive working environment
If you are passionate about delivering outstanding service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity as a Front of House Coordinator.

Job Type: Full-time

Pay: 12.00-15.00 per hour

Benefits:

Employee discount Sick pay
Work Location: In person