Job Description

Description:

The Serving Staff are responsible for delivering exceptional customer service, maintaining outstanding cleanliness standards, and ensuring every customer enjoys a positive and welcoming experience at the gelateria.

Application Method:

To apply for this role, please answer the requested questions and attach your CV.

Working Hours:

Between 8:00am and 11:30pm, Monday to Sunday (specific shifts will vary).

General Responsibilities

Provide exceptional customer service:

- Engage with customers warmly and professionally, ensuring their needs are met with a smile.

- Take and prepare orders accurately, offering product recommendations and information when needed.

- Ensure that all customer interactions align with the company's service standards and values.

Maintain cleanliness and hygiene standards:

- Consistently uphold cleanliness protocols, ensuring that customer-facing areas, serving stations, and seating areas are tidy and presentable at all times.

- Sanitize tools, equipment, and workspaces regularly to meet health and safety regulations.

Be punctual and respectful of team members:

- Demonstrate reliability by arriving on time and working collaboratively with colleagues to maintain a smooth and efficient operation.

Communicate effectively:

- Maintain clear and courteous communication with customers, team members, and management to ensure excellent service and swift issue resolution.

Essential Responsibilities

Customer Experience

- Provide a welcoming and friendly atmosphere for all customers.

- Assist customers with menu choices, ensuring all dietary requirements and preferences are considered.

- Resolve any customer complaints or concerns promptly and professionally, escalating issues to management when necessary.

Managing Change

- Embrace new processes, promotions, and menu changes with a positive attitude.

- Contribute ideas to improve customer satisfaction and the overall experience at the gelateria.

Teamwork

- Support colleagues during busy periods to ensure seamless service.

- Collaborate on creating rotas that maximise team performance while respecting individual availability.

- Act as a role model by maintaining a positive and cooperative attitude.

Personal Integrity

- Be honest, professional, and trustworthy in all customer and team interactions.

- Maintain excellent timekeeping and attendance records.

- Always represent the company's values, acting with integrity and respect.

Cleanliness and Hygiene

- Keep customer areas clean, including seating areas, counters, and toilets.

- Follow health and safety protocols for serving food and maintaining cleanliness.

Job Types: Full-time, Part-time, Permanent

Pay: 12.00-13.00 per hour

Benefits:

Company pension Discounted or free food Employee discount Flexitime Store discount
Application question(s):

What months would you be looking to work? How many shifts/hours per week would you be looking for? (common shifts are 5 - 6.5 hours) Do you have any upcoming trips/holidays planned? Do you have any restrictions on the days of the week and times of the day you would be willing to work? How would you travel to and from the St. Andrews Store?
Work Location: In person