Job Description

We're looking for an experienced member of front of house staff to join the fantastic team at Old Ranfurly!

Position: Front of House Staff

Hours: Varied across the year with more hours in summer, expected to be an average of 25 hours per week.

Application Deadline: Friday 5th September, 5pm

Early in 2025, the club moved away from a franchise model to bring catering in-house. After a positive start to our in-house operation, we are looking to add an experienced member of staff to our front of house team covering both the bar and catering elements of the business. While this position is part-time, we are looking for someone flexible as there will be the opportunity for additional hours in the summer months. We would estimate an average of around 15-20 hours per week for this post.

With bar work being part of the remit, applicants must be over the age of 18 and have experience of working in a similar role elsewhere.

Old Course Ranfurly is known for its welcoming atmosphere and our front of house team are key to that. The successful candidate will be an important part of that team and helping to grow our strong clubhouse operation.

Main Responsibilities:

Oversee the daily operations of the front of house area, ensuring smooth and efficient service. Maintain high standards of customer service and ensure member and guest satisfaction. Manage bookings and seating arrangements taking into account event bookings. Collaborate with the kitchen staff to ensure timely and accurate food delivery. Handle customer complaints and resolve issues in a professional and timely manner. Monitor inventory levels of supplies, such as menus, condiments, and utensils. This role will include time spent behind the bar serving drinks, time our on the floor serving tables and time maintaining the back of house areas.

Requirements:

Previous experience working in a similar role. The ability to take the lead on service during busy periods. Knowledge of food service and bar practices. Excellent communication and interpersonal skills to interact with members, guests, and colleagues. Ability to handle high-pressure situations with composure. Ability to manage multiple tasks simultaneously. Flexibility to work evenings, weekends, and holidays as required by the business.

What we offer:

Competitive wage with opportunities for personal growth and development. A supportive and inclusive work environment. A flexible approach which provides a positive work-life balance.
Interested candidates are invited to apply by submitting their CV to our General Manager Graham by emailing manager@oldranfurly.com by 5pm on Friday 5th September. Please also get in touch if you have questions about the role and would like to discuss it further.

Job Type: Part-time

Pay: From 12.21 per hour

Benefits:

On-site parking
Work Location: In person