Job Description

SUMMARY OF THE ROLE

Are you experienced in providing a high quality, professional reception and administration service to clients , therapists and other visitors.

We are looking for a front of house person who will act as the first point of call for clients contacting the hub and to portray the hub in the highest possible professional basis. You will ensure that enquiries from clients and therapists are efficiently and courteously handled. In addition to this you will be responsible for daily tasks that are essential to the efficient operation of the hub.

You are required to work on a rotating shift pattern hours between 8am-8pm , Monday to Sunday

ROLE AND RESPONSIBILITIES

The post-holder will work as part of the Towards Team in the hub. Working closely with the head of operations and Hub senior Therapist the postholder will:

Open and close the hub. Effectively manage the reception area to ensure the smooth and efficient running of the hub Setting up rooms for Sessions happening that day. Handle inbound/outbound telephone calls and emails Following up requests for sessions Assist with booking/rescheduling of sessions Administrative responsibilities necessary to ensure smooth running of the hub and Towards services Be a key contact for Therapists, clients and rota team, To observe safe working practices, with respect to health and safety procedures, confidentiality and computer security. Contribute to delivering a safe and effective service by keeping Hub clean and tidy

WHAT YOU WILL DO DAY TO DAY

Effectively manage the reception area and the Towards Hub. Look after all visitors coming into the Towards Hub. Make sure all people coming and going have a good experience of the Hub Manage administrative tasks assigned to you as required

REPORTING

You will report directly to the Operations Manager

PERSONAL DEVELOPMENT

In return we can offer you plenty of opportunities to grow and develop in the role including and the business

DIVERSITY AND INCLUSION

We're fully committed to building a diverse and inclusive team. This isn't just something that's incredibly important for us, but we also think it's vital that people can access therapy sessions with someone who shares their background and represents their community.

We are consciously encouraging applications from a range of ethnicities, genders, ages, religions, sexualities, disabilities, or backgrounds that can be underrepresented in mental healthcare. We hire with fairness and awareness.

PERSON SPECIFICATION

Essential

Desirable

Qualifications

GCSE educated

GCSE educated - English and maths qualification

Experience

Someone with public facing reception experience

Personal Qualities

Excellent organisational skills, ability to act on own initiative to prioritise work and manage multiple tasks for self and others.

IT literate

Good verbal and written skills to respond to enquiries

Job Types: Full-time, Part-time, Permanent

Pay: From 25,396.00 per year

Expected hours: 40 per week

Benefits:

Company pension
Work days:

Weekend availability
Work Location: In person

Application deadline: 27/05/2025
Reference ID: Leeds - Front of House
Expected start date: 09/06/2025