Are you passionate about creating memorable moments for your guests? Then we would like to hear from you. Join our energetic team as a Front of House Team Member, where you'll be the face of our brand. You'll play a pivotal role in delivering outstanding service and ensuring every guest feels welcomed, and that every guest leaves happier than when they walked in. To be considered you must have a minimum of 1 years branded or independent restaurant experience, in a busy environment. We are a growing company with 15 sites and growing, There are several different brands in the company. A further 4 Smoky Boys sites due to launch in 2025, this means a secure job with a future for the right candidate. So hit the apply button, we look forwards to receiving your application.
Good luck!
Duties & Responsibilities
Greet guests warmly and make them feel at home from the start, with a big smile and open arms
Inform guests of the menu's and find out about restrictions
Take and process orders accurately, ensuring every detail is just right
Serve food and drinks with care, following all food safety guidelines and ensuring brand standards are adhered to
Manage reservations and seating to keep guest flow smooth and efficient
Work closely with kitchen staff to deliver orders promptly
Keep the front of house spotless and organised, including tables, bar areas, corridors, guest toilets, all entrance and exits
Respond to guest enquiries and resolve any issues promptly and with professionalism
Answer the phone in a professional manner relaying all and relevant information to management
Help colleagues as and when needed, being the consummate professional
Take directions from Supervisors and Management in a courteous and welcoming manner
Handle guest dissatisfaction in a humble, welcoming and a courteous manner. Being careful to never be defensive, rather be open. Keeping management informed at every stage
Keeping yourself, your guests and the venue safe by always adhering to safety standards
Support catering events, making sure every detail is executed perfectly and as required by guests adhering to brand standards
Requirements:
Must have a minimum of 1 years branded or independent restaurant experience, in a busy environment.
Bartending knowledge is helpful, but not required
Understanding of food safety standards is highly valued. However Level 2 Food Hygiene and Allergens Awareness certificates are highly preferred
Excellent communication skills and a team-player mindset
Positive attitude and a genuine passion for customer service
Flexibility to work various shifts, including evenings and weekends
Why Join Us?
Be part of a vibrant, supportive team that values your contribution
Enjoy discounted or free meals during your shifts
Access exclusive employee discount.
Work in a fast-paced, dynamic environment where no two days are the same
Opportunities for growth and development within our expanding business
If you're ready to bring your energy and enthusiasm to a team that celebrates great service, we'd love to hear from you!
Job Types: Full-time, Part-time, Permanent
Pay: 10.00-12.50 per hour
Expected hours: 10 - 25 per week
Benefits:
Discounted or free food
Employee discount
Store discount
Experience:
Restaurant: 1 year (required)
Licence/Certification:
Level 2 Food Hygiene Certificate (preferred)
Allergens Awareness Certificate (preferred)
Work Location: In person
Expected start date: 04/08/2025
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