Job Description

Front of House Member

Join Our Caring Team at Tunbridge Wells Dental Centre

About Us

: At Tunbridge Wells Dental Centre, our core values are professionalism, exceptional customer service and creating a warm, welcoming environment for all our patients.

Our privately-owned dental practice, located in the heart of Tunbridge Wells, is known for its modern office setting and a safe work environment. We deeply care about our patients as individuals and strive to make every interaction positive and supportive.

Position: Front of House Member

We are looking for a compassionate and enthusiastic individual to join our growing team of 8 as our new Front of House team member. This role is pivotal in creating a first-class experience for our patients, from the first phone call to the completion of their treatment plan.

Key Responsibilities:

Warm Welcome:

Greet patients warmly, helping to ease the nerves of those who may be anxious. Your kindness and empathy will make a lasting impression.

Patient Support:

Provide a comforting presence, often sitting with nervous patients, offering refreshments and helping them to relax.

Administration:

Manage appointments, coordinate multiple diaries, and ensure a smooth patient journey by handling administrative tasks efficiently.

Customer Care:

Answer incoming calls, address inquiries, and explain the benefits of becoming a patient at our practice, overcoming any barriers with understanding and solutions.

What We're Looking For:

A genuine care for patients and a passion for delivering outstanding customer service. Transferable skills and background from hospitality and/or customer service (1 year preferred) to ensure our patients receive the best care from the start. Excellent communication skills, with the ability to reassure and comfort nervous patients. Initiative and the ability to work independently while respecting the preferences of different clinicians.

The Details:

Job Type: Part-time Pay: 13 to 13.50 per hour Expected Hours: 30 per week Shift: Day shift, Monday to Friday Location: In person at Tunbridge Wells Dental Centre

Why Join Us?

Work in a supportive and modern environment with company benefits. Be part of a successful and growing team and a practice that values your contribution and cares about your well-being.
If you have a friendly disposition, a passion for helping others, and are excited to join a team dedicated to excellent patient care, we'd love to hear from you!

Apply Now and Start Your Journey with Us!

Job Types: Full-time, Part-time, Permanent

Pay: 24,000.00-28,000.00 per year

Benefits:

Company events Employee discount
Schedule:

Monday to Friday
Experience:

Customer service: 1 year (preferred) Administrative experience: 1 year (preferred)
Work Location: In person

Reference ID: Front of house TWDC