Job Description

Person Profile:

Front of House Receptionist



We are seeking a professional, polished, and proactive Front of House Receptionist to deliver a consistently world-class experience to all colleagues, clients, and guests. As the first point of contact, this individual will be a key ambassador for our business--setting the tone for exceptional service from the moment someone enters the building.

Key Responsibilities

Deliver an outstanding front-of-house experience that reflects a five-star hospitality standard. Warmly welcome all clients, guests, and colleagues with professionalism, poise, and a proactive approach. Manage visitor check-ins and liaise with internal hosts to ensure a seamless arrival experience. Oversee and coordinate meeting room bookings, ensuring spaces are immaculately presented and well-prepared at all times. Anticipate needs and provide concierge-level service, going above and beyond to enhance the visitor and colleague experience. Maintain a clean, calm, and organised reception environment at all times. Support event or meeting logistics (e.g., greeting catering deliveries, alerting IT or facilities teams to last-minute room needs). Act as a key point of contact for front-of-house-related queries or issues.

Ideal Candidate Profile

A confident and approachable individual with a strong customer-focused mindset. Immaculate personal presentation and a polished, professional communication style. Prior experience in a high-end corporate reception, five-star hotel, luxury retail, or hospitality environment. Calm under pressure, with excellent multitasking and organisational skills. Naturally anticipates needs and takes initiative without being prompted. Discreet, trustworthy, and respectful of confidentiality at all times. Comfortable using room booking systems, visitor management software, and other basic office technology. * Flexible, reliable, and enthusiastic about delivering an exceptional first impression, every time.