Job Description

An exciting opportunity to support the catering management team in overseeing the front of house operations within the Railway Restaurant. Assist in leading and organising the restaurant team to deliver an efficient, high-quality service while maintaining the highest standards of customer care. Ensure a smooth, consistent, and enjoyable dining experience for every guest, while maximising efficiency and profitability in line with company goals.

Key Duties

Support the Catering Manager in the day-to-day operation of the restaurant, ensuring high standards of service and presentation are consistently achieved. Supervise, motivate, and support front of house team members to maintain an efficient and friendly service. Participate in staff training and inductions, ensuring all team members are confident and compliant with company policies and food hygiene standards. Oversee the preparation and serving of food and beverages in a busy catering environment. Operate the till system, including cash handling, reconciliation, and end-of-day procedures. Maintain exceptional levels of cleanliness, housekeeping, and organisation within the restaurant and service areas. Ensure food and drink displays are visually appealing, well-stocked, and reflect current menu offerings. Manage table turnover efficiently to minimise wait times and enhance the customer experience. Assist in the planning and delivery of events, group bookings, and special occasions. Respond directly to customers, resolving queries or issues promptly and professionally. Support the management team in reporting maintenance issues and following up to ensure timely resolution. Contribute ideas for improving service efficiency, customer experience, and overall profitability.
The above list is not exhaustive; flexibility is required to meet the ongoing needs of the business.

Requirements

Previous experience in a supervisory or similar catering role is preferred. Must be available to work most bank holidays and alternate weekends on a rota basis. Flexibility is expected to cover holidays and sickness. Some evening work will be required during special events. Excellent communication, leadership, and customer service skills. Well-presented with high standards of personal hygiene and appearance. Commitment to maintaining food hygiene and health & safety standards at all times.

Working with

You will be part of a hard-working, supportive team and must be able to work collaboratively with others. Work closely with the Front of House Manager, Catering Director, and senior management team to achieve business goals.

Rewards and Benefits

Competitive hourly rate dependent on experience, with regular performance reviews. Health insurance. Team events and long service incentives. Monthly and annual employee awards. Staff discounts. Holiday entitlement. Uniform provided. Ongoing training and development opportunities.
Working Hours: 8.15am-5:30pm (or until duties have been completed), 5 Days per week (plus occasional evening events) Alternate weekend work required.

Working at the Old Railway Line Garden Centre

About Us:

The Old Railway Line Garden Centre is a family-run, independent haven that blends a Garden Centre, Farm Shop, and Restaurant. Our offerings encompass the finest gardening, home, and outdoor living products alongside delectable locally produced food and beverages. Nestled at the base of the Black Mountains, with picturesque views of the Brecon Beacons and the Radnorshire Hills, we're located in the heart of the scenic Wye Valley.

Our Mission & Values:

A family run destination for all. We are passionate about plants, people and the planet. Growing ideas through an inspiring, personal and enjoyable retail experience.

Family

The Old Railway Line family is a passionate team, all working towards the same mission and values. A family run, independent business creating a retail space to promote wellbeing. Supporting our team to succeed & achieve their goals. We see our customers as our extended family, who play an integral part in our growth & success.

Community

To be an integral part of our local community. Supporting local groups & schools with projects. Raising money for local & national charities. We promote mutual support with other local businesses.

Sustainability

We are passionate and proactive in reducing our impact on the environment. We love to promote the benefits of gardening on the planet. We consider environmental factors when choosing suppliers, products and planning future projects.

Passionate

We are passionate about plants, gardening & excellent customer service. We enjoy creating a 'wow' experience that inspires our customers. We love horticulture & collaborate with other Garden Centres and industry groups to enhance our customer experience.

Knowledgeable

We love to share information about plants, gardening and all products we stock. We invest in training our team to be experts. We encourage team members to pass on knowledge and experience to others. We are known for our helpful, experienced team who are always happy to offer help and advice.
If you're seeking a fulfilling career in an environment that mirrors our mission and values, the Old Railway Line Garden Centre invites you to join our family. Experience the rewarding journey of contributing to our vision while being surrounded by a team that's equally passionate about plants, people, and the planet.

Job Types: Full-time, Permanent

Pay: From 13.25 per hour

Expected hours: No less than 32 per week

Benefits:

Company events Company pension Employee discount Private medical insurance
Work Location: In person