Job Description

We are looking for a dedicated, passionate and outgoing individual to fulfill the key role of Restaurant Supervisor within our team at Wild by Nature. This is an exciting opportunity to learn and be involved in our dynamic food and farming business.

Recently awarded a place on the Top 50 gastropubs in the UK, and included in the Michelin Guide and The Good Food Guide, The Bull's Head is one of the last unspoiled drover's inns in England. A place to eat, drink and sleep. A traditional Black Mountains pub with a hole-in-the-wall bar.

Passionate about everything relating to the Bulls Head pub experience, we work to create exceptional quality dishes, to be enjoyed in a relaxed environment, surrounded by over 100 years worth of history.

The ideal candidate should be passionate about delivering excellent customer service and top quality food and drink.

The role requires a warm, outgoing person who is comfortable working in a close knit team of like minded individuals. Consistently high levels of professional, friendly customer service is an integral part of the role and bar experience would be preferred, but not essential. We are looking for someone with initiative who can keep calm under pressure, whilst maintaining a positive attitude to help motivate those around you. Communication skills are essential, as is your ability to take on new information and stay on top of our ever changing menu will be vital.

You will work closely with our Restaurant Manager helping to support our small team of waiting staff. You will be a problem solver and comfortable working in a close-knit team of like-minded individuals. Someone who is aspirational to achieve the very best.

About us:

At Wild by Nature we farm, produce and cook farmhouse food in the Black Mountains. Using regenerative farming methods, we work with nature to produce food that is good for you and the earth. On the farm we host weddings and events set amongst seventy two acres of meadows, orchards and woodland-lined streams.

Just down the road in Craswall we also have The Bull's Head, a traditional drovers inn - a place to eat, drink and sleep. Set at the foot of the Black Hill, on the border of England and Wales, we serve seasonal food in a relaxed and welcoming setting. In 2022 we were added to the Michelin Guide.

Some of your responsibilities will include:

Welcome customers in a warm, positive and friendly manner. Working fluidly between the restaurant and bar, depending on where you are required on the day. Opening and closing the pub - cashing up, cleaning beer lines, unpacking deliveries, preparing food and drink menu. Using and updating our booking system (Resdiary) Helping with the ordering of front of house/bar supplies and other administrative duties when needed. Using our POS system (Lightspeed). In the absence of the Restaurant Manager, manage the teams and business accordingly.

Experience/ Skills:

Previous experience working in a pub or restaurant environment. A passion for food and giving great customer service. The ability to maintain high standards of cleanliness in a food service environment. A desire to develop and learn, where necessary and in turn, coach and support members of our team to ensure we are delivering excellent standards of service. A flexible and hands-on approach to work, reflecting restaurant hours - weekdays and weekends.
We believe in investing in people's careers, allowing them to develop professionally within a supportive environment. Most of all we try to fill our teams and surround ourselves with positive and talented people - if this sounds like you, then please get in touch.

What we can offer you:

min 30-hour working week with statutory leave entitlement Competitive hourly rate + Full Tronc (staff tips) Company matched pension contribution. After successful completion of your probationary period, you may be provided with a staff discount of 30% on meat products, restaurant meals at our venues (food only)and accommodation up to a maximum total value of 1000 in any calendar year. Closed Christmas period, days on which Christmas Day falls.
If this sounds like something you want to be part of and you have the right experience, please apply here to join our team.

PLEASE NOTE OUR LOCATION - we are based 35min outside of Hereford in Craswall HR2 0PN. Please only apply if you are able to commute to our rural location

Job Type: Permanent

Pay: From 12.50 per hour

Benefits:

Company events Discounted or free food Employee discount Free parking On-site parking Sick pay Store discount
Schedule:

10 hour shift 12 hour shift Day shift Night shift Weekend availability
Ability to commute/relocate:

Hereford, HR2 0PN: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Expected start date: 06/08/2025