Job Description

Job Overview

We are seeking a dynamic and experienced Front of House Supervisor to oversee daily operations within our vibrant hospitality environment. The successful candidate will be responsible for ensuring exceptional customer service, supervising staff, and maintaining high standards of food safety and presentation. This role offers an excellent opportunity for individuals with a passion for hospitality, leadership, and culinary excellence to contribute to a welcoming atmosphere where guests feel valued and well-cared for.

Duties

Supervise front-of-house team members, including servers and hosts, ensuring smooth service delivery Oversee food preparation and presentation in accordance with established standards Assist with food service, including serving guests when necessary, and support the team during busy periods Manage reservations and optimise seating arrangements to maximise efficiency Ensure compliance with food safety regulations and maintain cleanliness standards throughout the premises Train new staff members in service procedures, health & safety protocols, and customer service excellence Handle guest enquiries and resolve any issues promptly to ensure a positive dining experience Coordinate with kitchen staff to ensure timely food production and delivery Monitor staff performance, provide feedback, and foster a team-oriented environment

Skills

Proven supervisory experience within a restaurant or hospitality setting Strong leadership qualities with the ability to manage and motivate a diverse team Excellent organisational skills with the ability to multitask effectively under pressure Sound knowledge of food safety standards and food production processes Experience in food preparation, cooking, or culinary roles is highly desirable Familiarity with restaurant operations, including serving, hospitality practices, and barista experience is advantageous Good communication skills with a friendly and professional demeanour Ability to handle guest complaints tactfully while maintaining high service standards Knowledge of kitchen experience or hotel experience can be beneficial for understanding overall operations
This role is ideal for motivated individuals seeking to advance their career within the hospitality industry by combining leadership responsibilities with hands-on service. Applicants should possess a genuine passion for delivering exceptional guest experiences while maintaining operational excellence.

Job Types: Full-time, Part-time

Pay: 12.21-14.00 per hour

Expected hours: 16 - 32 per week

Benefits:

Employee discount Free parking On-site parking
Work Location: In person